About Us
Here at Iron Accents, we believe everyone should have the opportunity to decorate their home with beautiful things. Since opening in 1999, our company has grown exponentially thanks to our wonderful customers and extraordinary staff. We pride ourselves on our committment to our customers as well as the quality of our products, and our chief philosophy is to remain open, honest and always accessible. We understand that the best relationships are built on trust, and we work hard to ensure you’re fully satisfied with your shopping experience.
One thing you’re sure to notice as you browse our online or in-store inventory is the versatility of our collections. Whatever your style, we’re certain you will find something that reflects your personal taste. Through our wrought iron furniture and home accents, we offer everything you need to transform your house into a home.
Services Provided
Interior Design Services: Residential or Commercial Design/Redesign, Re-Purposed Redecorating, New Construction & Remodel Consultation, Real Estate Staging, Relocation Services, Event & Holiday Decorating, Visual Merchandising, Design and Accessory Services, Floral Arrangement Services, Designer Program, Bridal Gift Registry, Gift Certificates, In-Store Showroom Events, Online Store Sales and Promotions
Areas Served
Georgia National Shipping
Category
Back to NavigationContact Seller
Business Details
Business Name
Iron Accents
Phone Number
+1 770-539-9093
Website
Address
6415 Cleveland Highway
Clermont, GA 30527
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Credentials
2 Houzz Awards
3 Houzz Badges
Contact Iron Accents
We received your order on December 12th thru our website. We were having an inventory reduction sale on items that were in stock to try to lean down inventory before the end of the year. The item you ordered was listed on sale – quantity 1 available - but your order came over for 2 of them. We decided to honor the sale pricing on the additional unit and order another in for your order. We then sent you an email “Your order was received on 12-Dec-2017. Your Reference Number is: 143473. The items that you ordered and their expected ship dates are listed below. (2) (CS) Antique Gray Corbel Lamp Expected Ship Date: 20-Dec-2017” and we placed an order with the manufacturer for the additional lamp. It is normally up to a 3 week ship time as listed on the website but the manufacturer had been rushing for Christmas orders so we thought we could get it for you in time. Unfortunately, we were then notified by the manufacturer that they would be unable to ship the item as it had sold out and their next shipment would not be in until January. We then emailed you an order update that your shipment would be delayed and gave you an expected ship date of January 19th. Phones were crazy at that time and we were a bit shorthanded because of the flu, but were also answering emails and calls as quickly as we could. We received the email that you would like to cancel the order which we did and promptly and refunded you immediately. (The only reason you had been charged already is that you used paypal and they charge the card when the order is placed. When a credit card is used we do not charge it until the order ships.)
Long story short we are sorry that we were unable to ship the item to you in a timely manner, as was our intention, and we apologize, but we are happy that you were able to find a deal on the corbels and it all worked out in the end.
Unfortunately, we are not a quick ship source - Our goal since we started the company in 1999 is to offer as many unique iron and metal items as possible. So with over 5000 items online coming from 70 different manufacturers we do not have everything listed on our website in stock. We have always felt that offering a wider selection is the advantage of being online and that having that selection to choose from is worth having to wait a little longer to get it.