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About Us
We are a friendly and experienced premium bathroom retailer based in Ripon, North Yorkshire, England. We deliver across the UK and Europe. We are passionate about great design and the latest innovations in bathrooms, if you need any help planning your new bathroom don’t hesitate to get in touch with us. If you have any questions at all just let us know: sales@ukbathrooms.com
Or visit our website:
www.ukbathrooms.com
Kind regards,
The UK Bathrooms Team
Services Provided
Bathroom Renovation, Bespoke Bathroom Vanities, Premium Bathroom Supplier
Areas Served
Ripon, Harrogate
Awards
Over 25 years experience in the Interiors Industry.
Category
Business Details
Business Name
UK Bathrooms
Phone Number
01765 694720
Website
Address
Unit 1 Bondgate Green, Boroughbridge Road
Ripon
North Yorkshire, North Yorkshire HG4 1QW
United Kingdom
Write a Review
24 Reviews for UK Bathrooms
Newest first
HU-733218249
Average rating: 1 out of 5 stars
Honestly stay away. Spent 22 days chasing with emails, No communication of delay, blames third party, staff rude, no contact number for this company so all emails, told numerous of times you’ll get a reply on a certain day then they never get back and feed you excuses. Items of poor quality, so stressful dealing with the customer service team, Directors apparently aware of issue but got nothing to say for themself. Never dealt with such an awful company, no customer service skills what so ever. No communication between the staff, one tell you one thing and the same day someone tells you something else, full of lies. Not one to go out my way to write reviews but this company need investigating. Felt so let down as a customer and so frustrated and got no where at all. Awful experience
26 July, 2023Last modified:26 July, 2023
Christopher Turner
Average rating: 1 out of 5 stars
Awful experience.
Ordered "in stock" goods for a bathroom refit. Indicated delivery date passed with *no* communications from the UK Bathrooms to indicate there was any issues. After contacting them repeatedly a few days outside of this window, they blamed an issue on their supplier (which shouldn't have been an issue, as these items were (still are!!!) marked as in stock in their warehouse!), however 2 days further on I'm still yet to receive *any* communications from UK Bathrooms on the situation.
I'm left without a bathroom, paying for labour that has nothing to do, without a single ounce of care. I'd say avoid at all cost, wish i read the reviews prior to ordering from them.
21 June, 2023
Daniel Mends
Average rating: 1 out of 5 stars
UKBathrooms.com customer service is the WORST I have ever experienced. Be warned.
I ordered a full shower room suite On the 13th of March receiving delivery on the 27th of March. It arrived boxed and wrapped on a pallet as you may expect for a large order, which was put straight into my garage by the delivery company where I ticked off all the boxes back to the order list. Unfortunately I didn't unpack all the boxes at the time as my builders were currently putting up internal walls (learn from my mistake and check every item thoroughly on delivery).
When we opened the packages the toilet was incomplete (we had received the toilet pan but no cistern or seat / lid).
I immediately contacted UKbathrooms.com and explained the issue, to which I got a prompt polite response.
A following 7 email's and the response has got less helpful / more aggressive each time. I have sent pictures of what was delivered and had no response for weeks. Apparently the issue is that of the supplier, is under investigation and then latterly is my fault for not opening the box straight away and checking every item thoroughly...
I thoroughly recommend spending your money elsewhere.
18 May, 2023
HU-117022036
Average rating: 1 out of 5 stars
SCAM.. We purchased a Villeroy & Boch basin. The first arrived smashed to pieces, they sent out another which had a big crack. There was zero packaging in the box. Now they won’t respond to our emails. Our customer has a new born baby and we’ve had to cancel on her twice now. They’ve taken our money and scammed us. Shocking experience.. Steer clear!
11 May, 2022
Silver Swan
Average rating: 1 out of 5 stars
Terrible company to deal . Would refund or let me change the colour of the unit I ordered even though it was in stock. Delivery was a month later . Bad email communication. Please be warned .
7 April, 2022
HU-749004481
Average rating: 1 out of 5 stars
We paid £620 for a Wc the cistern was 10mm out of line with the bowl! They pretty much told us tough take us to court.
We spent £1646.40 on a quality shower screen, we checked it when delivered for any breakages, we didn’t take the time to check every part was the boxes within 7 days, almost an impossible task on a full rebuild and very little bathroom fitter time! Anyway it turns out that one of the glass panels and fixing brackets was missing! All they said was you should have checked within 7 days! Know they want us to buy another panel from them! Even the fact we have to deal with two very large faults on their behalf! They take no responsibility! I wish I paid the extra at a shop where people are accountable and helpful! Be careful with this lot! I doubt if I would have noticed in 7 days, if anything would have been different based on their customer NON- service with the expensive Wc! If you can think of the worst swear word that’s how I feel about this company!
14 March, 2022
HU-381771997
Average rating: 1 out of 5 stars
We placed an order for a Bath on 19 December which was advertised as in stock and would take 5-10 working days to be delivered. It’s now 29 January and there is still no sign of the Bath. It’s been over 5weeks of waiting and having to chase UK Bathrooms for an update. Even if I give them the benefit of the doubt due to Christmas and Covid this is a significant delay and the customer service I have received is shockingly poor. There is no phone number so I have to email and most of my emails are ignored. I have also asked to speak to the manager and how to complain but my questions are ignored. I shouldn’t have to chase and the company should be updating me on my order (which they haven’t done) particularly as this is having an impact on delaying finishing my bathroom, causing unnecessary costs, stress and shortly when I move into my property I will not be able to wash / take a Bath. I completely regret ordering from this company who have already taken my money. I am now questioning whether this company is a scam. I absolutely do not recommend ordering anything from this company. The service is appalling and who knows if I will ever receive my product.
29 January, 2022
Moya FInch
Average rating: 1 out of 5 stars
No telephone numbers! Chat line cuts you off most of the time and that’s if there’s anyone there. Delivery times not as advertised, you will need to speak to the delivery company yourself and sort it as Uk bathrooms don’t have a clue! They give out wiring delivery dates and then you can’t get hold of them and they e we not refund your money. We have contacted trading standards.
17 December, 2021
HU-733494509
Average rating: 1 out of 5 stars
A very good website with good prices, but that is where it ends. Not a nice aftersales service, not knowing when goods would arrive. No person to speak to but a form. People turn up at your door unannounced with large packages.
Very unhappy
6 November, 2021
Leon Nyachae
Average rating: 1 out of 5 stars
Awful customer service. I placed an order 3 weeks ago for a full V&B bathroom suite, and was informed that the bathtub isn't readily available and would require an extra 4-6 weeks. The communication with the company was haphazard, but I decide to give them the benefit of doubt. They agreed to dispatch the other items which were available in the normal time frame, and this was confirmed both by telephone and email. I waited patiently for 3 weeks only to find out today that the whole order is still pending. They took my money (almost £10,000) more than 3 weeks ago and couldn't be bothered to follow up with an email or a phone call. And then they had the nerve to suggest that it was somehow my fault! No apology, no effort to fix the problem. Of course we all understand that supply chains across the world have been disrupted this year and that would have been a perfectly reasonable justification to decline my order, but it is not reasonable to take someone's money and not fulfil your commitment.
17 November, 2020Last modified:18 November, 2020
SEAN EASEY
Average rating: 5 out of 5 stars
Excellent service, excellent product.
Overall great company great web site easy to find what you want at a good price
29 March, 2018Last modified:29 March, 2018
Alisdair Wiseman
Average rating: 5 out of 5 stars
UK Bathrooms was one of the vey best buying experiences of our new build. I shouldn't start with price but they were the most competitively priced of all the people we approached - and delivery to our island location was very reasonable. We were buying for 4 bathrooms - so this was important. However, it was the service before they won our business, during the supply and then after delivery that was absolutely amazing. We had a small issue with a few of the items that were delivered and they were replaced in no time at all without any difficult conversations. Highly recommended to anyone thinking of ordering online to any location, especially a remote one like ours. Thank you for looking after us.
26 January, 2018
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