Dulux paint - wish i could use emoticons to show and angry face

7 years ago

last modified: 7 years ago

Right - rant time.

I've been a trade customer with Dulux for what feels like centuries.

We have found over the years that the colour cards bear little or no resemblance at least 75-80% of the time to the paint mixed.

We have also used their scanning service many times with the same outcome.

We've been told, there's a 5 % tollerance/ maybe the machine needs a clean etc.

5% tollerance doesn't cover some of the horrendous colours that have come out, which are quite frankly nothing like they should be versus very vaguely similar.

So:- How many of you, especially Trade customers have had a similar experience?

We are now writing to Dulux to make an official complaint and have had no choice but to defect to Valspar, where the paint mixing is exceptionally accurate on both the colour cards and scanning service.

IT WOULD BE VERY HANDY IF YOU COMMENT - THAT YOU PUT YOUR AREA IN - FOR COMPARISON!

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Comments (5)

PRO
Anonymous
7 years ago
Hi

I have had endless issues on this matter. How we in the trade can have colour swatches with 1000's of colours with minimal difference between them and then be told mixing is within a tolerance of (as I was told) 4% is a laugh.

I always check fter mixing. Put a finger tip's worth of paint on the shade card and then wait for it to dray before accepting the paint.

Never use a firm with a manual mixer, they ceratinly can't get the match pots right due to minute quantities of stain required, also driver error can is a problem due to the tiny increments involved on the measure gauge.

Even the automatic ones get it wrong.

And don't even start me on colour scanning...

We too have turned to Valspar its lovely paint.
User thanked Anonymous
PRO
Anonymous
7 years ago
Typos all over last post.. can you tell I was passionate about this!!
User thanked Anonymous
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Original Author
7 years ago
Thanks Judith Harrop Interior Design - I'm actually running this as a poll now, if you wish to vote:- [Dulux, Yey or Ney[(https://www.houzz.co.uk/discussions/dulux-paint-wish-i-could-use-emoticons-to-show-and-angry-face-dsvw-vd~4102942)
Gina Anderson
7 years ago
I'm not a trade customer but I've been consistently irritated by the way that their paint is NEVER anywhere near the colour on the can or the sample pot. Have started to use Crown instead, they have some lovely colours.
User thanked Gina Anderson
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User
Original Author
7 years ago
Thanks Gina . As above, this is now a Poll - please use this link [Dulux Yey or Ney[(https://www.houzz.co.uk/discussions/dulux-paint-wish-i-could-use-emoticons-to-show-and-angry-face-dsvw-vd~4102942)

Dulux paint - wish i could use emoticons to show and angry face

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