Hi @winterfloods, Thanks for letting us know. This is a known issue and we're currently working on a fix - watch this space and we'll keep you in the loop as soon as we have an answer!

Oh Patrina, sorry to hear about this! I hope you get it resolved. I had a WB installed last year and it has been very reliable, if a little noisy when operating. I would continue with the complaint. You can accept the monetary compensation but you should also ask them to pay for an independent engineer to come out and inspect the boiler. If further work is required then BG should fit the bill, as well as the cost of any decorative/structural repair work. This is 'redress'. With complaints, you have to persist until you get the outcome that is right for you. The offer of £400 might be tempting, but it is compensation, not redress, and once you accept it BG will consider the complaint resolved. If you do not think they have resolved the complaint to your satisfaction ask for it to be passed to their complaints ombudsman - I think this is OFGEM.

I came across a product recently at the Clerkenwell Design Week, which I thought was rather fun, especially as it is 100% recycled material, made in the UK, has a multitude of colour options, comes with a 20 year warranty and can be recycled at the end of its usefulness. Have a look at http://www.kieurope.com/Postura/ It was developed for the education market, but is surprisingly comfortable to sit on.

You could try picture shelves like this Ikea ledge (middle photo). Or bring excitement into your house with a group of pictures with an eclectic mix of picture frames (TK Maxx) that vary in shape, size and texture.