Write a Review
https://www.houzz.co.uk/pro/featureradiators copied to clipboard
About Us
An award-winning radiator specialist offering a comprehensive product range, first class customer service and nationwide delivery. Visit our showroom with over 250 radiators on display and expert advice on hand.
Services Provided
Central Heating Installation
Areas Served
Worldwide
Awards
ISO 9001, Buy With Confidence, Bradford Means Business Awards finalists
Category
Back to Navigation
Business Details
Business Name
Feature Radiators
Phone Number
01274 567789
Website
Address
Bradford, West Yorkshire BD162HL
United Kingdom
Followers
Back to Navigation
Credentials
5 Houzz Badges
Back to Navigation
Write a Review
9 Reviews for Feature Radiators
Newest first
Average rating: 4.4 out of 5 stars4.4|9 reviews
Work Quality5.0
Communication5.0
Value5.0
LLI Design
Average rating: 5 out of 5 stars
We work with Jason and the team at Feature Radiator's on allot of our projects, including at our recent project in Hampstead, London. Their range is huge, with many of the rads available in hundreds of different sizes meaning we can find the exactly what we need for each space it terms of aesthetic, size and heat output. Great company looking forward to working with them again in the future.
20 April, 2022
Diego Correa Interior Design
Average rating: 4 out of 5 stars
I have worked with Feature radiators several times. In every case, they have a caring, professional attitude which makes the difference.
Their process is clear and well structured.
A pleasure to work with them.
25 July, 2019
We are in the middle of quite a large house renovation, and came across Feature Radiators. Delighted that we did. After browsing through their huge range of radiators, we decided to go with the Dansk range. The whole team have been fantastic from start to finish. They were really helpful with the sizing, sent diagrams to help our plumber align the pipework ahead of the radiators arriving. Followed up emails with a call to ensure we were comfortable with what we were ordering etc. Even when we ordered the wrong size, which was our fault, NOT theirs, they were very quick to respond, delivered the correct ones, and took the old ones away, without any issue.
I would have absolutely no hesitation in recommending them. We are about to start phase 2, of a 3 phase renovation and part of that will see us replacing all of our old radiators. For this we will definitely be returning to Feature Radiators.
3 November, 2016
Vogue UK
Average rating: 5 out of 5 stars
We’re proud to be associated with Feature Radiators Ltd; they proudly display our Spiro Two, Noa, Charm, R70/S70, Mode II (red), OG003A-BR (antique copper) and Dec 0G010A (chrome), in their fabulous showroom – one of the largest in the UK.
Not only are Feature Radiators passionate about selling the very best radiators, they are also committed to providing true customer satisfaction, with their dedicated technical and aftersales team. An ISO 9001 accredited and award winning company, we hope to continue our relationship for many years to come.
24 October, 2016
Bevan Cockerill - Photography & Design
Average rating: 5 out of 5 stars
I have to say that I was surprised about this lovely business.
When I thought of radiators they didn't fill me with inspiration but after seeing Feature Radiator's showroom and the types of radiators they sell my perception of radiators has completely changed.
Radiators can be a show piece that really enhance the interior design of a room and as they're practical as well, it means the cost you pay for them is actually an attractive investment.
I would recommend them any day of the week, as their team were a delight to be around and the radiators are just stunning to look at.
19 October, 2016
Sim Burpitt
Average rating: 1 out of 5 stars
I cannot recommend this company at all. Their motto is they are always right and the customer is not to be given any benefit of doubt. We unfortunately had to send one radiator back to them, despite buying multiple, and spending 1000s with them. When it was returned they alleged the radiator had been scratched by us. We were not aware of any scratches when the radiator was picked up and it was a surprise to us. We had to pay fully for the pick up etc, which isn't cheap. They had no proof we had scratched it. We had suggested it could have been done during the pick up and handling their side, and they had no evidence to prove anything else. Still we have been charged for the radiator, delivery and pick up, and have a useless radiator sat in my back room - not enabling us to use the room! Not a nice experience whatsoever.
8 September, 2016
Comment from Feature Radiators:
Thank you for your feedback. We are sorry to hear that you were not happy with your experience of dealing with Feature Radiators, but we must stress that this is out of the ordinary and we have 1000s of happy customers and positive feedback to evidence this. Therefore we take such complaints very seriously as you can see from our response below.
Having received this complaint, I have reviewed your account and all related notes and have spoken directly with Jason, our Sales Manager, whom dealt with your order initially and all subsequent amendments and requests. Your request to send the radiator back was due to concerns you had that one of the radiators you had chosen initially may be too heavy for your particular wall. Jason spent a lot of time discussing the matter with you and trying to find alternative solutions for you to help minimise any disruption and/or to prevent you having to return the radiator. For example, Jason suggested adding radiator feet, but you declined that option.
You eventually decided that you could not proceed with the existing radiator, so Feature Radiators agreed to take the product back provided that you covered the cost of returning the item (as you had changed your mind about your requirements, as opposed to us providing an incorrect product) and provided that it arrived back in the condition that it arrived in (as is standard across the retail industry). In an effort to help minimise any inconvenience to you and to ensure that the radiator was well cared for in transit and to prevent transit damage, we offered to organise the collection on your behalf through our supplier on their dedicated transit van service and we charged the exact cost that we were billed for this service, which was a very fair price for such a specialised service. Our offer of this service went above and beyond any legal obligations we have.
However, when the radiator arrived back at our suppliers, it was clear that the radiator had been removed from the packaging on site, as evidenced by the photographs we sent following the collection; this in itself is not an issue but following the inspection of the product a number of marks were identified on the radiator, as evidenced by the images we sent. These marks were not consistent with damage in transit or from handling and no marks were on the packaging to indicate transit or handling damage. We based the diagnosis of damage on site with sound logic and through evidence supplied by a trustworthy, reliable and long standing supplier. Therefore, it was with regret that we could not provide a refund for the damaged product and we must dispute some of the statements you have made in your review.
I would also add that there has been another incident of you trying to return a product for a refund that was in particularly poor condition, so you were aware that a product can only be returned for credit if it is in a re-saleable condition.
Please be aware that Feature Radiators has incurred significant costs through our time spent trying to resolve these issues on your behalf, which have not been caused by us, in an effort to exceed customer expectations.
It is regrettable that you feel unfairly treated in this matter, but I hope you understand our position and I would ask that you contact Joel, our Quality Assurance Manager and whom you have dealt with previously, directly on 01274 515733 if you wish to discuss this further.
Having received this complaint, I have reviewed your account and all related notes and have spoken directly with Jason, our Sales Manager, whom dealt with your order initially and all subsequent amendments and requests. Your request to send the radiator back was due to concerns you had that one of the radiators you had chosen initially may be too heavy for your particular wall. Jason spent a lot of time discussing the matter with you and trying to find alternative solutions for you to help minimise any disruption and/or to prevent you having to return the radiator. For example, Jason suggested adding radiator feet, but you declined that option.
You eventually decided that you could not proceed with the existing radiator, so Feature Radiators agreed to take the product back provided that you covered the cost of returning the item (as you had changed your mind about your requirements, as opposed to us providing an incorrect product) and provided that it arrived back in the condition that it arrived in (as is standard across the retail industry). In an effort to help minimise any inconvenience to you and to ensure that the radiator was well cared for in transit and to prevent transit damage, we offered to organise the collection on your behalf through our supplier on their dedicated transit van service and we charged the exact cost that we were billed for this service, which was a very fair price for such a specialised service. Our offer of this service went above and beyond any legal obligations we have.
However, when the radiator arrived back at our suppliers, it was clear that the radiator had been removed from the packaging on site, as evidenced by the photographs we sent following the collection; this in itself is not an issue but following the inspection of the product a number of marks were identified on the radiator, as evidenced by the images we sent. These marks were not consistent with damage in transit or from handling and no marks were on the packaging to indicate transit or handling damage. We based the diagnosis of damage on site with sound logic and through evidence supplied by a trustworthy, reliable and long standing supplier. Therefore, it was with regret that we could not provide a refund for the damaged product and we must dispute some of the statements you have made in your review.
I would also add that there has been another incident of you trying to return a product for a refund that was in particularly poor condition, so you were aware that a product can only be returned for credit if it is in a re-saleable condition.
Please be aware that Feature Radiators has incurred significant costs through our time spent trying to resolve these issues on your behalf, which have not been caused by us, in an effort to exceed customer expectations.
It is regrettable that you feel unfairly treated in this matter, but I hope you understand our position and I would ask that you contact Joel, our Quality Assurance Manager and whom you have dealt with previously, directly on 01274 515733 if you wish to discuss this further.
Sophie Smith
Average rating: 5 out of 5 stars
Can not recommend this company enough... We're seven months into a barn conversion & I've had my fair share of rubbish companies offering poor service and condescending 'advice'.
This company was like a breath of fresh air. Helpful, straightforward advice, a brilliant range of products and uber efficient service... I am SO pleased I stumbled across this company on the Internet. Five stars!
30 July, 2016
I was recommended to try Feature Radiators by family and friends who have been impressed by the excellent quality of their products and their impeccable customer service. I was not disappointed. After looking through their online catalogue, I purchased an Alpine towel warmer from them for our loft conversion; I was given plenty of advice as to which valves would be the best for the situation, and both the towel warmer and valves were quickly dispatched. However, the plumber we used completely messed up the installation by losing vital screws from the wall fixings. All it took was a call to Feature Radiators and a replacement pack of grub screws was quickly sent free of charge. I simply cannot fault Feature Radiators' professional and knowledgeable staff.
2 April, 2016
irene_smith95
Average rating: 5 out of 5 stars
Very happy with the service received from placing order through to delivery. Staff are helpful and come back to you quickly. Have purchased twice from the company. First time in 2010 and more recently and will use in the future again if the need arises.
1 April, 2016
Back to Navigation
12 Ideabooks
Contact Feature Radiators
Find Heating Engineers and Air Conditioning Specialists to Help Get the Job Done
Tired of reading all the DIY tutorials? We are here to help. With over 3 million home professionals on Houzz, you’ll easily find the trusted Heating Engineer or Air Conditioning Specialist for your next project in Bradford.
Read Reviews from Bradford Homeowners Like You
Read Reviews from Bradford Homeowners Like You. Read through the reviews of other homeowners before hiring a Heating Engineer or Air Conditioning Specialist to help with your project in Bradford. If you have questions, simply respond to other homeowners’ reviews or head to our discussion forum for a second opinion.
Easily Contact Trusted Heating Engineers and Air Conditioning Specialists
If you’re browsing Houzz and have a professional in mind, then you’ll quickly find that requesting a quote is easier than ever. From one simple dashboard, you can manage all the Heating Engineer or Air Conditioning Specialist quotes you receive.
Heating & Air Conditioning near Bingley
Brighouse Heating & Air Conditioning · Pudsey Heating & Air Conditioning · Nelson Heating & Air Conditioning · Shipley Heating & Air Conditioning · Lofthouse Heating & Air Conditioning · Bingley Heating & Air Conditioning · Ossett Heating & Air Conditioning · Yeadon Heating & Air Conditioning · Mirfield Heating & Air Conditioning · Chapel Allerton Heating & Air Conditioning
Professional Categories in Bingley
Bingley Interior Designers · Bingley Design & Build · Bingley Kitchen Designers · Bingley Home Builders · Bingley Bathroom Designers · Bingley Basement Designers · Bingley Loft Conversion Specialists · Bingley Interior Stylists · Bingley Home Stagers · Bingley Period Property & Restoration Specialists
277 Comments