Transitional KitchenTransitional Kitchen, London
What Houzz contributors are saying:
Keep clients up to date on projectsIt’s important now more than ever to keep your clients apprised of project status. As of publication time, the UK government has ordered anyone not doing essential work to stay at home. Some construction projects are proceeding, but advice is changing daily, so keep an eye on official briefings. Your clients may not be aware of the latest rules in your area, so one helpful way you can ease their worries is to stay abreast of the rules and be in frequent touch. “Keep your clients in the loop. They are probably as concerned about the status and future of their project as you are about the future of your business,” designer Nate Fischer of Nate Fischer Interiors in California, says. “Send them texts, keep the emails going and reassure them that you will take care of them. Things may slow down and plans change, but let them know, at the end of the day, their home is going to look amazing.”General contractor Ren Chandler of Dyna Contracting in Seattle is being proactive about keeping in touch. “We’re just making sure to communicate to our clients that we’re operating as best we can in these times, and we’re also letting them know what our contingency plans are should we be faced with a complete shutdown,” he said last week. “We’re also communicating to them about our site cleaning and disinfecting plans and how we’re monitoring people coming to and from the sites.” How to communicate with clients during the coronavirus outbreak.