Bakes & Kropp Fine Cabinetry

We commissioned an over $210,000 kitchen renovation in late fall 2018. This was simply not the quality of work and service that we expected for this cost. To start they made so many small and large oversights over the course of the project. The floor was done wrong and discolored, a custom table was too low, electrical work not done as we requested, cabinets finished irregularly out of the factory, a dishwasher not installed properly and was loose, the sink faucet defective, Cabinets and Soffit not installed properly and leveled. We could go on and on and on. We understand issues arise in a complex job, but We had to continuously oversee and push them to fix problem after problem-that isn’t our job. Oftentimes we just got fed up and paid our other contractor(s) to just get Bakes’ work done. They would say things were done, and we needed to review every detail because they were just not careful or done correctly. Then to make it all worse they made multiple unilateral design decisions without discussing with us that we needed to pay for to get corrected-eg, wrong color of a countertop and an incorrect back splash. Of course, this was OUR fault. We are very careful and are absolutely confident they didn’t do what we wanted, nor did they ask us to confirm key design issues. Then after a few months in and we had a long paper trail of issues, we said we just couldn’t work with the appointed designer and we needed a switch in point contact. Then the owner Bakes has the audacity to say my wife and I are "difficult". We were stuck with them once we were deep in and financially committed and they made things more and more difficult as they got paid. We consistently from the start paid them on time and everything was a burden and frankly wasted our time. As of May 2019, we still had a long punch list of to-do’s that expanded over the following weeks that was never done despite multiple requests. Its end of Sept 2019 and now they say "we have someone this week to get it done" and then can’t understand why we are upset with them. We already commissioned our other contractor again to finish their work. Finally, and on top of everything else, the warranty that they gave AFTER the work was done this summer of 2019, has a clause that says "...and which our examination shall disclose to our satisfaction to be defective." That is so absurd. It needs to be a "reasonable" assessment, NOT their unilateral decision. It indicates a BAKES first attitude, and not a CUSTOMER first attitude. We have read the other reviews which are good, but we can tell you firsthand that this was not pleasurable at all and we are still not where we should be with the install.

We have so far worked with Bakes & Kropp on three projects. Their quality and installation is impeccable. Bob Bakes is a pleasure to work with, and they have a very quick turn-around with proposals and communication. We are quick to recommend their beautiful custom and bespoke work to our clients and look forward to working with them on future projects.

I needed an expert to help customize a kitchen, coffee station and butler's pantry for modern style home in Southampton, NY. Based on my due diligence, I decided to partner with Bob Bakes of Bakes and Kropp. It was a pleasure working with Bob in all phases of the project. We had our cabinets installed last week and they look great. The execution of all the cabinetry details and schedule for completion and installation was flawless. I'm looking forward to working with Bob and the Bakes and Kropp team again for my next project.

I cannot say enough about B&K. Incredible design work, tailored to our personal needs down to the small details. Highest quality precision cabinetry and hardware that feels more like heirloom furniture than kitchen cabinets. Solid responsible communication at every step, delivered in a personal yet professional manner that is rarely seen these days. Literally, every morning when we walk into the kitchen we are so thankful for the experience and the result.

Have hired Bakes for many projects over the past ten + years and have 100% confidence in the ability to execute and deliver jobs on time and within budget. The product is of the highest standard and the installation crew is a pleasure to work with. Bob Bakes is an expert designer who stands behind his work, is always available, and very willing to remedy any problems should they occur. A great and valuable source for built in cabinetry .

As a high-end builder, I've used Bakes and Kropp for many projects. The company, headed by Bob Bakes is the leader in design and craftmanship, and is most professional from idea inception to installation and paint. Bob and his staff are always available for questions and tweaking. Will continue to work with B and K.

Bakes & Kropp's quality, craftsmanship and finishes are second to none. As a design professional in the Hamptons, I have tried many cabinet makers for my clients. Bakes and Kropp are my go-to cabinet makes for kitchen, baths, built-ins. Completely worth the investment.

They were the great to work with. the best part of our renovation. Top quality work. we will work with them on our next renovation and recommend them without hesitation.