Bathroom Design, Bedroom Design, Closet Design, Color Consulting, Custom Bathroom Vanities, Custom Blinds & Shades, Custom Bookcases, Custom Built-ins, Custom Cabinets, Custom Entertainment Centers, Custom Fireplace Mantels, Custom Furniture, Custom Home Bars, Custom Kitchen Cabinets, Custom Pantries, Custom Shelving, Custom Walk-in Closets, Dining Room Design, Downsizing, Drafting, Floor Plans, Furniture Selection, Historic Building Conservation, Home Office Design, Home Theater Design, Interior Design, Kids Bedroom Design, Kitchen Design, Kitchen Remodeling, Laundry Room Design, Lighting Design, Living Room Design, Nursery Design, Playroom Design, Space Planning, Sunroom Design & Construction, Wine Cellar Design
Alhambra, Altadena, Arcadia, Burbank, East Pasadena, Glendale, Hollywood, La Canada Flintridge, La Crescenta, La Crescenta-Montrose, Monrovia, Montrose, North Glendale, Pasadena, San Gabriel, San Marino, Sierra Madre, South Pasadena, South San Gabriel, Temple City, Whittier, Santa Barbara
I regret learning you were not fully satisfied with your experience even though we ended our contract two years ago on amicable terms. I noticed in your review you attributed a statement to me that was taken out of context, misunderstood, or both. Let me clarify a few things from my perspective about what I said and our relationship in general:
My actual statement to you was that “hiring a designer and then shopping retail is a waste of YOUR time and money”.
This is my opinion because I seek to add value by designing a space that feels custom and exclusive. The purpose of hiring a designer is to achieve a custom look while having all (or the vast majority) of the work done for you . Additionally, designers will have access to a much broader selection of products than retailers. A designer's prices may be more or less than retail. For identical product designers often cost less, even after commissions. But for custom product, prices are often considerably higher. Hopefully a designer creates a space just for you that suits your needs and tastes while exposing you to things you would not have found or considered on your own.
Fee Structure and Contract
As it clearly stated in my contract, I get paid for design time and commissions on product. I am neither embarrassed nor secretive of that fact. This is how the design business model works and a business without any profit won’t exist for very long. Profits are how we pay overhead which includes payroll, insurance, rent, utilities, etc. It is a bad business decision to remain in a contract in which the fee structure, that was agreed upon by signature, is not respected by the client. As you know, I would not discount my fees or commissions because I feel it is unfair to charge clients different prices for the same service.
Retail vs. Custom Built Furniture
As far as your views about retail product, I disagree. I explained that retail quality is inferior to custom quality. This is my opinion based on quite a bit of experience. For this reason, I prefer custom pieces in high traffic areas because there are fewer problems associated with higher quality. I believe that I should recommend the highest quality product that a client's budget allows.
Establishing a Budget
Establishing a budget is one of the first and most important things that I discuss with a client. I want to exceed client's expectations and this is only possible if budgets are respected and projects are completed. Sometimes, as in your case, clients don't know how much things cost. In these cases, I will explain what I feel is realistic and assist them in establishing a budget and setting priorities. Budget constraints are often not flexible so this often requires changing the scope of the project. As you may have read in my numerous reviews, this is one of my strengths.
The contract that you signed clearly explained how my process works. Nevertheless, it became clear quite early that there was a lack of trust between us and that you were not comfortable with my process. That is unfortunate, but it is also the simple truth. I felt it best to terminate the contract as my services were not commensurate with your needs. To put our entire relationship in context, it is important to keep a few things in mind, about which we do both agree:
1. CNI did terminate the contract
2. CNI did issue a refund for all design fees minus a nominal amount for meeting time
3. CNI did not place any product in your home
I hope you found an interior designer that was able to assist you in the manner in which you wanted and that your new home is complete and to your liking.