Bespoke Living Chiswick Ltd

We received three quotes for our single storey extension one of which was Bespoke. We were impressed with Colleen and her builder, they seemed switched on and promised low prices from suppliers based on their relationships. We had good rapport and most importantly the price of the project was less than half of the nearest competitor. We contracted with Bespoke for the following: •Rear Extension •New flat roof •Interior painting •Alterations to internal walls •W/C installation under staircase At first we were happy with the progress, we had the usual delays from unexpected findings, however it soon became apparent that any additions or amendments to the statement of works had a significant margin from Bespoke. eg when we needed London Stock Bricks, the price from Colleen was 20% more expensive than the price I could source. The work took 9 months, only a little longer than planned and final cost was budget +20%. However the quality of the work was not uniformly good. The following works had to be carried out again by new contractors within 12 months of the original project finishing: •Roof and guttering had to be re-done by a certified roofer. It was obvious once the work was done the builder had no experience in laying a roof as can be seen in the photos •The downstairs WC was incorrectly installed, to be fair to Bespoke they did come back to install it properly but only after we’d paid for a second opinion to highlight the problem. •Two rooms had to be repainted despite me highlighting my dissatisfaction with the finish to Colleen, her “painters” just didn’t have the skills. •Internal leaks around the sky light which Bespoke were unable to fix on two attempts were later fixed by another party by filling an obvious gap in the seal. In summary – there were some significant inadequacies which greatly increased the cost and inconvenience to us. But the structural work was sound and the reality is, Bespoke quoted so much lower than competitors that even if you added the cost of the works we had to fix ourselves, the final cost of the project still came in below the next bid.

Colleen was absolutely fabulous from start to finish of our project. From helping out with planning permission, to helping us choose curtain fabric, there was no task she could not do. Colleen is professional, friendly and innovative. We are over the moon with our house and will definitely be using Bespoke Living again for future projects, we wouldn't go anywhere else - highly recommend!

Northpoint has worked with Colleen on the kitchens for many of her projects for nearly a decade. She offers her clients a lot of experience and trusted access to all the trades required for any type and size of home renovation project.

I have worked with Colleen for a number of years on projects ranging from a single bathroom unit to entire residential joinery fit outs in excess of 80k. She and Rick are both lovely to work with, very positive and great at problem solving.

We started to work with Colleen on a first phase of work in January 2016 (4 bedrooms and 1 bathroom) and we were so pleased with the standard of all works carried out that we decided to go ahead and to start the house extension in July 2016 with Bespoke. Colleen, Eric and the team of professionals, were in charge of the whole project from planning permission to the very end of the refurbishment of the entire house (extension, kitchen, home office, second bathroom, staircase, wardrobes, windows, doors etc...). We strongly recommend Colleen as a project manager, not only because she is reliable, creative, engaging, organized but she is also a very nice person to work with!

I've worked with Colleen and Bespoke Living for over 10 years now. She is very professional and keeps me informed during the progress of the works, so that we can schedule our teams as and when required with enough notice to allow the work to run smoothly. Any issues are resolved quickly and efficiently. A pleasure to do business with.

SACW have worked in conjunction with Bespoke Living Chiswick for many many years and their clients are always extremely happy with the work carried out. Colleen brings her clients to choose tiles from us, and comes up with fantastic designs that suit the client needs, budgets & desired timescales. They have a great reputation in the Chiswick area and would definitely be worth talking to to discuss your project. Quite often once Bespoke have renovated one room for a client, they are then asked to do more work in other areas of the house which just shows how good they are. In 2016 we worked together on at least 10 projects in and around the Chiswick area Great people, would highly recommend These pics are just a handful of some of the recent projects completed with Bespoke Living

Colleen was very professional from the minute I got in touch with her. She came round to view the work we wanted done and immediately came up with some fabulous ideas. She was extremely engaging from the time I met her and came back with a quote very quickly. She has a lot of contacts and was able to show us some beautiful tiles, which I never could have found, plus at a superb price. I would highly recommend her if you're looking for professional, excellent service. The builders were fantastic and we had absolutely no problems with any of the work. She delivered what she promised, and more - you can't ask for more than that.

We've recently completed a full renovation to our 1930's Chiswick flat including two new bathrooms, new kitchen, full electrical rewiring with computer data cabling, oak flooring, a wall move & rebuild, home cinema installation - the full works, basically. We were extremely impressed with the high standard of all works carried out, and attention to detail. The task of managing and coordinating so many different tradespeople can't be an easy one, but Bespoke Living made it happen on time and to the original budget we'd agreed - suggesting many new and creative ideas we'd not even considered ourselves. When we commence our 'Phase 2' after Christmas - fitted wardrobes and other structural changes - we'll be using Bespoke for all of this work again. Highly recommended!!!

An absolute pleasure to work with. Very organised and the whole process was stress free. Colleen and Eric were always on hand to answer questions, and their workmen were excellent. Will definitely use them again! We love our kitchen! Thank you!