Decorative Concrete Makeovers

They promised to have the job completed in 2 weeks...4 weeks later they had taken 2/3rds of the payment but had barely done anything more than the demolition. When I tried to pin David down about when he could guarantee they would be complete, he stopped returning my calls for two weeks. I ended up having to pay another contractor to complete the job and then, when David finally calls me back he had the gal to ask for the final payment because "the job ended up getting done and he has to pay his guy"...it only ended up getting done because I paid someone else to do it!

In addition to having the correct expertise, one of the critical features of a quality businessperson is how the client is treated when there’s a problem. In my experience, Rob Johnson/Concrete Makeovers does not possess expertise in installing a plain, leveled concrete overlay and the treatment in my case when problems arose was to deflect to the point of non-response. At each step of the installation, there were apparent problems: hundreds of holes in the finished surface; trowel, pour, and hand-sanding marks, as well as other irregularities; and a floor that began delaminating just days after installation, ultimately fracturing in some places. Rob asked me to trust him until he finished all steps. He said that a fork-lift could be driven on the floor shortly after installation. He also said that any other concrete professional would be impressed by and back his work. None of those things is true. Rob’s solution to the problematic installation, including notification that the floor was cracking, was to offer an at-best temporary and entirely aesthetic application of a tinted acrylic sealer, maybe comparable to putting body lotion on a broken bone or paint on a shattered vase. Rob insisted that the sealer would resolve all the problems and that he’d told me the floor might develop ‘pottery cracks’. Rob's response now that the ‘pottery’ has actually shattered: silence. Rob asked for more than 30% down “to expedite the job” and required payment before the work could be inspected (after each application step, but before the application had cured). He also asked that checks be made out to him, rather than Concrete Makeovers. At least I know what I won’t do with a contract next time around. An honest businessperson would have acknowledged that the proposed work was outside his area of expertise or not possible for the particular application, if either applied, and would respond with an appropriate resolution when problems arose. Rob Johnson is not an honest businessperson and apparently lacks the breadth of expertise advertised under Concrete Makeovers.

We had a basement renovation project in our home. My sister turned us onto the idea of staining the concrete floor as an option with tile or carpet. We hired Rob to come in and evaluate the situation. He was very helpful and knowledgeable regarding our options. He was able to come up with an affordable decorative concrete system that transformed our basement floor. This is the first online review I have ever written, II am extremely happy and feel that I owe these guys the credit they deserve. Great work and great company

I had my concrete floors chipping just like the rest of the units in our building as it was poorly made by the developer. I was looking to fix the problem and put my loft on the market with other 3 units. The guys from concrete makeover worked very hard to remove the original layer throughout and layered it with 2 coats of high built metalic epoxy. the end results looks like carrara marble. my loft was sold in 12 hours for the hight price ever in the neighborhood while the other two units are still on the market. there was a very big wow effect from anyone who opened the front door. the floor is glossy and beautiful. I don't think there are other artists with that level of passion and professionalized when it comes to custom and unique concrete design.

Very satisfied with the result. Great to work with. Great follow up. Excellent service overall. Recommend Decorative Concrete Makeovers was just amazing!

Great service and a spectacular product. Decorative Concrete Makeovers provided a very fast quote service, great communication.Will use them again.

The professionals at Decorative Concrete Makeovers were a delight to work with from the beginning to the end and beyond!. The design process was creative, flexible and incorporated all of the dreams I had of my kitchen into a reality. I will never hesitate to recommend Decorative Concrete Makeovers, for anyone looking for a respectable amazing company! Thanks so much!

Decorative Concrete Makeovers is a beautiful place for flooring. The product was promised and delivered on time! I found their selection terrific and their customer service top notch .I will definitely use again !