Home Turf Synthetic Grass

I decided to have my front yard and side yard turfed with HomeTurf and was exceptionally disappointed at their customer service and lack of professionalism, as well as the quality of their work. On November 4th and 5th, they laid turf. On 11/4, I noticed they were removing pavers from an area of the yard that was not supposed to be touched. So, I corrected them and then called the gentleman who sold me the turf to ask him to touch base with the workers to ensure they were clear on the design plan we had agreed on. He stopped by and assured me everything would be done correctly. When the workers left on Nov 5th, they left trash, debris, dirt and leftover materials everywhere, which I ended up having to clean up myself. When I inspected the turf, I found they had turfed over an area of the yard (a different area than I corrected previously) that they were not supposed to. This made my gate not open and aesthetically did not look good. I let them know there was an issue on Nov 8 and heard back from them Nov 16 when Eric sent me the invoice to pay with no mention of correcting the issue. I responded to let them know that I would pay when the job was fixed. They fought me over and over saying that they thought it looked fine and suggested I just shave my gate to make it open over the turf. They tried repeatedly to convince me to go ahead and pay the invoice and then they would consider fixing it under warranty, even though the original contract was not fulfilled. Steve, the owner, even sent me letter that they would put a lien on my house if I didn't pay the invoice immediately. They did not send someone to fix it until a month later. I had sent them a photo of what the section of the yard looked like before they turfed it over and told them to get my approval before making any changes if they weren't restoring it to exactly how it looked before they messed it up. They did not get my approval and restored it very differently than how it was before the turf (it was dirt and pavers previously, they changed it to another material which doesn't match the rest of the yard). At that point I was so tired of dealing with their animosity and unprofessionalism that I just paid so I would no longer have to battle with them. Definitely do not work with HomeTurf!

Cale was great to work with! He's friendly, patient, and on top of everything...very accessible. He came out to look at our playground, answered our questions, gave us plenty of info, and made us feel at ease. The turf looks beautiful and the children love it...they can sit on the "grass" and play. We converted a large sand area into turf. The parents love it too...less sand going home in their shoes!

Home Turf gave me a good price, and completed the job in a timely manner with an experienced crew. I asked to have the grass level with my raised sidewalk. They brought in a lot of soil to fill the grass area before installing the grass. I asked for a slight rise in the center of the grass surface so it wouldn't look fake. DONE. I wanted the project done to fit my schedule. DONE. Cale met all my expectations!

Great professionalism, no hard sell, no unwanted call backs. Very good price, on time with removal of old sod and installation of synthetic grass. I would highly recommend Home Turf.