Jensen Leisure Furniture
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About Us
Well designed, quality outdoor furniture.
Crafted from FSC 100% Certified timbers.
Services Provided
Furniture Delivery
Areas Served
All of North America
Awards
FSC CertifiedWinner of 2013, 2014, 2015, 2016, 2017 International Casual Furniture Association, Wood Manufacturer of the Year. 2017 Cordial Lounge wins ICFA Design Excellence Award in outdoor furniture.
Category
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Business Details
Business Name
Jensen Leisure Furniture
Phone Number
+1 800-403-0403
Website
Address
Richmond, VA 23231
Typical Job Cost
USD 7,000 - USD 100,000
Followers
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Credentials
2 Houzz Badges
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Write a Review
8 Reviews for Jensen Leisure Furniture
Newest first
Lousy customer service. Product faded after one week! Have been asked by many people who have seen the product where I got it and I tell them skip it and look elsewhere. I would not buy again and strongly do not recommend anyone buy any of these products
5 September, 2023
Kathy Campbell
Average rating: 3 out of 5 stars
Took 4 months to receive our furniture. Love the sofa and chairs - but we'll be packing them up for winter after only using them for 6 weeks. UGH
18 September, 2017
Comment from Jensen Leisure Furniture:
Hi Kathy. We appreciate your purchase and greatly apologize for the delay. This new collection took off and was ordered at three times the expected volume, which found us trying to catch up.
Jon Murray
Average rating: 5 out of 5 stars
Amazing product. We bought the large circular table and four fan back chairs. VERY heavy. Very nice. Everyone who sits in it asks what it is. My mom liked it so much she bought a table for her house too.
14 December, 2016
Diana Mlacak
Average rating: 1 out of 5 stars
The Jensen product is very pricey but fantastic. The customer service is awful. My husband and I purchased an outdoor sofa set for $5000 and the cushions got stained. I called Jensen Leisure if they could send me a template for the cushions or measurements so that I can have new covers made. They said they couldn't help me and had to go back to my retailer. There is only one retailer close to me that carries their product and after a few weeks of trying to get them to help me, I was told my cushions are no longer in production and they can't get a template for me. The cushions are odd shaped wedges that fit into the sofa. The upholsterer recommended by the retailer needs a template but they won't make one. Right now I have damaged cushion covers, no assistance from Jensen or the retailer and an $1800 reupholstery order that I'm nervous to place because if they are made incorrectly , I'm stuck with them. Considering the price point of their furniture, I am shocked at the complete absence of customer service. They will not deal with you if you are not a retailer. Funny, the customer is the one who actually paid for the product.
27 May, 2016
Comment from Jensen Leisure Furniture:
Good morning Diana. I extend sincere apologies for the experience that you outline in your review. Jensen Leisure Furniture is known for a high standard of customer service, so I am very upset. I would like to extend to you my assistance to identify what collection you own, From there I can get with our cushion manufacturer and a retailer to quote either cushion or cover replacements for you as quickly as possible. My email is: janet@jensenleisurefurniture.com I am V.P. Sales & Marketing with 24 years in the company.
fshilmover
Average rating: 3 out of 5 stars
I visited a Jensen dealer today. It was the only furniture store I remember visiting that doesn't have listed prices (no tags). I think we're past the point where this type of business model flies. Makes me feel like the dealer is judging my clothes and car to decide how to price it for me. Lack of even MSRP on Internet makes me want to stay away from this brand. There are lots of high quality products being sold online. In fact, there is a trend where quality is going up, but intermediaries (distributors, wholesalers, stores) are going away. Leaves more for the maker and customer to share. This is feedback encouraging Jensen to consider modernizing their selling or risk alienating younger customers (who have money).
15 August, 2015
Comment from Jensen Leisure Furniture:
I understand that you visit a retailer and want to see prices on our furniture. This retailer must be unique as most of our retailers do post retails and selling prices, however we as a manufacturer cannot require or control this with our independent dealers. As for internet, Jensen Leisure Furniture is open and researching, as is our industry, in order to take the proper path for our company. Currently we are in support of our retail base, as well as designers, contract and landscape architects. Our furniture designs do speak to the younger generation; such as the Tivoli and new Kaffe Bistro groups. Lines are clean, fresh and simple. We remain open to innovative and creative designs, and will continue to do so.
Porch And Patio Casual Living
Average rating: 5 out of 5 stars
We are a casual furniture retailer who has been purchasing and selling furniture from Jensen Leisure for many years. Jensen Leisure is an exceptional company to do business with. They have exceptional, quality products that we enjoy selling. They are great to deal with, respond immediately and are a pleasure to work with.
28 January, 2015
5891jackwills
Average rating: 5 out of 5 stars
We have been a retailer in the Tulsa area for over 75 years and we have carried Jensen Furniture for many, many years. Our business with them grows yearly and we are proud that they are a major part of our display showcase.
They manufacture an outstanding product and they also have an amazing customer service staff that is always available to answer any question. They are receptive to suggestions and take feedback in development of new introductions to their product line up. Jensen stands behind their products and they continue to be a leading company for the type of furniture that they produce.
22 December, 2014
I am an independent rep, and have represented the Jensen Leisure line in the state of Wisconsin,
for over three years. I find their product lines interesting, of high quality, and have a great product
story to tell. They provide me with frequent stock status, allowing me to better serve my customer base.
9 December, 2014Last modified:11 December, 2014
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