About Us
Services Provided
Backsplash Installation, Cabinet Installation, Countertop Installation
Areas Served
Clermont, Ferndale, Groveland, Killarney, Mascotte, Minneola, Montverde, Oakland, Tildenville, Winter Garden, W, Windermere, Ocoee, Davenport, Leersburg, Tavares, Apopka, Eustis, Grand Island, Howey in the Hills, Mount Dora, The Villages
Awards
B.B.B. Better Business Bureau Best of Houzz Service 2015, 2016 & 2017 Award Top rated (Home Advisor) Elite Service (Home Advisor) Best of Home Advisor 2015
Category
Business Details
Business Name
The Gallery of Stone
Phone Number
+1 352-255-2351
Website
Address
2400 South Highway 27
#3107
Clermont, FL 34711
Typical Job Cost
USD 1,200 - USD 11,000
Licence Number
113688 (Ocupational License)
This customer had a very negative encounter with our installers since day one due to the boys leaving the door open and he was very rude and cursed the boys out, creating a tense situation for the next visit. They normally go in and out for tools and minor fabrication adjustments especially when they have to do some cuts on back splashes and small parts.
The nicks and scratches on drawers that he mentioned, were microscopically visible and could’ve been fixed with a special stain-marker for that purpose. He did not want that. So we went ahead and ordered three new drawers and switched them out in order to please him.
We also change all the fronts of the drawers on the two towers after he accepted them in the first place. We brought them in in advance until we had the granite installed so he had them in his house at least for a week previous to installation.
And last but not least, we did a repair on a small gouge near the faucet which was accepted by him and we thought were very good for this black material.
We certainly did everything possible to please this customer but his attitude toward our company made it impossible and the end result was his anger and frustration discharged on this bad review.