J P Concrete Creations

I reached out to them and received a call back the same day. Laura came out walked me through the whole process, she was very knowledgeable and I enjoyed my interaction she is very detailed, logical and a nice lady. She emailed me a price the same day to do my basement and patio. They scheduled, her husband Jim arrived on time with his assistant and started work. My basement was done first. They taped off, filled tact strip holes and applied a beautiful multi color stain and sealer. I am really pleased. The pool deck was cleaned and stained /sealed. I enjoy working with smaller family owned companies they usually are much easier to communicate with and the overall results are better. This is 100% true with my experience with this company. I am very happy with the entire process and outcome.

I hired the company to repair cracks in my basement floor that were discovered after ripping up the carpet. They agreed to repair any cracks and imperfections with a new over layer of concrete and then smooth it out and shine it. They asked me to share photos from their gallery on what I wanted. They did not repair the cracks, the floors has scratches, dents, nicks and is not smooth at all. I called out the texture the first day they did the job and was met from then on with aggression and the refusal to fix my concerns. They told me my request made no sense. I picked out 3 photos as references from their gallery and they agreed to accommodate, but suggested I go for a mid-shine look versus the high shine as it would be "ice skating rink shiny" and would be hard to upkeep so we agreed to a midlevel gloss/shine. The floor they provided is matte and not smooth and is still cracked, it looks like a painted garage floor vs. a smooth concrete look with shine which was the whole purpose of me paying them (repair and design). They are refusing to communicate or resolve this issue. The owner (husband) came to my home today and I begged for a resolution as did my parents who were both on site with him. He walked out and has refused to communicate since. They have not finished the job and have refused to fix the issues I requested from day 1 of the project (before completion). One of the owners (wife) has personally attacked me on texts and has refused to accommodate my requests. I was willing to have them finish the job and make it like they promised or have them refund enough money so I can have another company update before my household goods and family arrives to the house this upcoming week. They know the time crunch but aren't willing to work this out with me directly.