Built by Baxter

Excellent project with a great craftsman. The project was done completed as planned. Thank you for the new look. Check out Ken.

I stumbled on Mr Baxter by accident. I'm so glad I did! He replaced my old wooden balusters and rails with wrought iron. Also added a wall rail for me. The work was completed quickly and professionally. I am thrilled with the results. I'm sorry I don't know how to download photos. I would highly recommend him and would not hesitate to hire him in the future.

We hired Built by Baxter to completely renovate the staircase in our new home. At first glance, everything looks wonderful. When you start to look at the details, there were many issues with his work. The skirt was painted without sanding each side, so they look completely different. The trim along the sides were completed in scraps instead of one long piece of wood. Two of the risers were done in two pieces instead of one, and are now starting to separate. A newel post and tread each had accidental cuts in them. Each of the newel posts were fastened differently, some horizontal, some vertical, and the holes were left raw instead of being filled in. When these issues were brought to Ken’s attention, all he agreed to do, was fill in the the holes. He went on to tell us sometimes things just have to be done in pieces, because there is no way of getting the right size. We found the right size EASILY, and asked him once more if he’d fix this work, as it looks terrible. He proceeded to tell us if we wanted it fixed, he would do it for an additional $1160. There is no way we’re going to give him more money, to do a job he botched in the first place. So, we are now having to hire someone else to fix his shoddy work. I must also mention, that he kept all of our original wrought iron. When we sent him texts asking where it was, he completely ignored us. I am sure someone else will be receiving it in their house and he will be charging them for it. Meanwhile, we lost out on the money we were going to receive from selling it. To say we were disappointed, is an understatement. Built by Baxter does not stand by work, and Ken is not the honest business man we thought he was. I would not recommend him to anyone.