Mist Cooling Inc

I purchased the mid-pressure 250 psi pump system from this company. First of all, this product will only work as a mid-pressure pump about 65% of the time, then the pump will shut off and only allow the water to flow through at the pressure of your water tank while the pump "cools down" and it cycles back on again. And this is in 85 degree temperatures. It would work even less in hotter temps. They tell you this is normal AFTER you make your purchase, and you cannot return it for that reason because that is considered "working properly". Nowhere in the product description does it tell you that the mid pressure will only work 65% of the time. Imagine buying a car that only works 65% of the time, and the other 35% you have to push it. Funny how that would be unacceptable, but the pump is "working properly". Also, I had this system for one season, winterized it inside as I'm supposed to, and the pump completely went out a week into the second summer season. I had to mail it in at my expense and they replaced the pump after a whole month of the summer was wasted. Now I am at the end of my third season, and 2 months out of warranty, and guess what went out again... yep, the pump. So if you want this to work 65% of the time for one season before you put it in the garbage (and bear in mind, I use this about twice a month for about 3 months of the year), then this product is for you. During this whole two years, it is almost impossible to get anyone to call you back regarding any customer service issues. There is 1 guy who is responsible, Basheel, and he is absolutely unresponsive and completely defensive about his product. Anything that is wrong with it is normal, except a complete pump failure. For example, I emailed and left a voicemail three weeks ago. No one ever responded. I called again yesterday and spoke to sales (which is of no help) and was told that Basheel would call me back today, but of course, he did not. I had to call them 2 hours after he was supposed to call me. And this was after contacting them THREE weeks ago about this! And apparently it is acceptable for the pump to go out every year, so you buy new ones every year yourself after the warranty expires. Whatever you do, stay away from this guy, and this company. There are misting products out there that actually work. Find one of them. How they are still in business baffles me.