My Affordable Floors Inc

POTENTIAL CUSTOMERS BEWARE!!: My Affordable Floors sold me a defective product. Within 1 year, our flooring began falling apart (bowing, separating) in our kitchen and our basement where MAF installed the product. We contacted MAF and notified them of our issue. Despite our pleas for help, My Affordable Flooring will not do anything to rectify the situation other than notify/file a claim with the manufacturer/distributor, because this is a “product issue.” Below is a recap of our experience spanning over 4 months with delayed responsiveness from MAF. Thousands of dollars spent with no resolution. · 2/27/21 – Called MAF and left voicemail. Explained we are experiencing problems with the flooring and the install was less than a year ago. · 3/3/21 – Contact from MAF requesting pictures of defective flooring. · 3/4/21 – Photos of defective flooring sent to MAF via text, as requested. · 3/8/21 – No update from MAF. Contact to MAF & confirmed receipt of photos. Told that Project Manager (PM) needs to review photos and that “we’ll be in touch soon.” · 3/16/21 – No update from MAF. Contacted requesting update. Site visit to our home scheduled for 3/22/21. · 3/22/21 – MAF PM visited our home to inspect the defective flooring. Told us they have been getting reports of issues with this particular brand of flooring. He said he will contact distributor this afternoon. · 3/31/21 – No update from MAF. Sent an email to PM requesting update. Received error message reporting his email does not exist. · 3/31/21 – Left voicemail at MAF office requesting update. Rec'd return voicemail stating that office staff asked PM on 3/29/21 for update and didn’t hear back. Also informed us that PM's email has not been set up yet and to call him directly. · 4/5/21 – Telephone call to PM. He says someone at the distributor(?) is on vacation and he will file a claim and get back to me this week ((NOTE: he originally said the claim would be filed 3/22)). · 4/10/21 -No update from MAF. Call to PM requesting update. Stated claim has been filed with distributor. PM also explained that MAF will not replace the flooring and it is up to the distributor. · 6/21/21 –No update from MAF. Call and left voicemail requesting call back. We did not receive an update in over two months since the claim was submitted per PM. Email from new office manager stating "unfortunately, there is nothing we can do right now until we hear back from him [distributor] letting us know what’s going on".

We love are new floors!! My Affordable Floors replaced the flooring on our first floor with 4" solid white oak hardwood and custom stained them "Provincial". The attention to detail on the project was excellent (Manuel). The project started and ended on time, there was excellent communication with us provided by the Project Manager Dan and the Office Manager Lisa. They were courteous, honest, professional, kind and prompt.

We renovated a rental house for sale, and My Affordable Floors refinished the 1930 oak floors throughout the house, including the stairs, within a short project timeline for an awesome price point with absolutely beautiful results. Their customer service was incredible and they didn't ignore any of the details. I would definitely recommend them.