NAFFCO

Run away, quickly. Go elsewhere! Anywhere but NAFFCO. The carpet itself is nice, but the installation and the installation process were atrocious. First installation was canceled. I don’t think it was ever scheduled because they never called me the day before to confirm. So they reschedule me for 2 days later. This time they called the day before to confirm my installation appointment which reiterates my suspicion that it was never actually scheduled the first time. And I’m not retired, I do still work, so now I’m forced to take my second day off of work to accommodate their inability to schedule their own installers. So, they schedule the second day for before noon. Well 1 o’clock rolls around and I haven’t seen the installer yet so I call. He’s behind, so now hopefully he’ll get to me by 2:30 or 3:00. He shows up at 3:45, walks in and says, “nope, don’t have time for this, I’ll have to come back, I’ll call dispatch and reschedule”. At this point I’m pretty livid, I’ve now taken two days off work completely unnecessarily, so I offer to call dispatch for him on speakerphone, because I’m on a first name basis with the dispatcher at this point anyhow. She begs and pleads with him to stay, so he does. He’s not out of my house until nearly 9 that night. He showed up by himself. It would be one thing had I said there wasn’t any furniture to move, but Art, the salesman, came to my house to measure and had obviously seen every last bit of furniture that would be in the way. Maybe I’m way out of line, this is the first time I’ve ever had to have carpet installed after all, but I was expecting at least two people. In his hurried attempt to install the carpet so he could get home, the seams along each door threshold were horribly laid and immediately coming up and fraying. He left long cut piles shooting out in wild directions in the middle of the room. The one thing NAFFCO got right was to send an extremely friendly service manager (this service manager confirmed my suspicions of one installer being insufficient, he was blown away when I told him that, said there should have been at least 2 if not 3) out to cut the long piles and fix at least one door threshold. I bought the most expensive carpet they have, I would have expected it to not only be in pristine shape but also to be installed by a professional. Oh, he also broke my bed in the process of putting it back together. And he had to borrow my tools because he didn’t have the necessary tools. And screws out of my supplies to fix my bed that he broke. I would absolutely, without any hesitation, NOT recommend this company to anyone.

Had Naffco install laminate flooring and carpeting in my home. They were on time, professional, and competitively priced. They did such a nice job, we then had them install tile at our business.