Pavilion Broadway

Poor customer service when contacted them to tell them brand new sofa had marks on it and that cushions were poor!

After careful consideration and multiple visits to Duresta agents, we decided to purchase a Large Sofa from Pavilion Broadway. At the point of sale we found the store to be very well stocked and the customer experience was good, with promises made on an efficient an timely manufacturing process of up to 8 weeks in accordance with Durestas policy for new Products. We were sent a Sample and it was confirmed the material was in stock, and a date was given when we should expect a call to book the delivery. This is where the problems started. The date we were given came and went, and we heard nothing. Upon chasing pavilion Broadway we were told there had been a delay and we would need to wait an additional 6 weeks for the delivery, not impressed as we had made plans but reluctantly accepted that we would have to wait. The communication from Pavilion Broadway was non existent so be prepared to chase them if there are problems. 6 weeks further ( 14 weeks from point of sale ) we were given a delivery date after further chasing up and we expected that would be the end of the process. When the Sofa arrived, It had been manufactured incorrectly and the fabric for the piping on the sofa wasn’t what we had ordered!! Total shambles. We were then quoted an additional 8 weeks for manufacturer as apparently this was Pavilion Broadway pulling out all the stops for the customer!! When this was challenged with a Director from their company it was reduced to 3 weeks, what a shocking process. Had it not been challenged with additional time spent making calls to Pavilion Broadway we would have been expected to wait 8 weeks further ( 22 weeks from point of sale ) to receive the correct sofa we had ordered in good faith. To date I have not had any communication from Pavilion Broadway to follow up on this horrific experience and see if we are actually happy with the purchase. The only positive is that the Delivery crew both times were very helpful, and hard working. If you place an order with Pavilion Broadway expect long waits, no communication or follow up of any kind, and don’t be surprised if your sofa arrives in a different spec to how you ordered it. Very Poor. Mr and Mrs Bowen

Pavilion Broadway is a top end practise with a beautiful showroom & studio in the heart of the Cotswolds, showcasing a huge range of luxury products and designs. The design team are professional, friendly and helpful. A reliable and honourable company - an absolute pleasure to work with!

I recommend Pavilion Broadway to everyone who needs a guidance for decorating. They will be able to supply you with the most beautiful products for your home, furthermore they will genuinely help you to find the best solution according to your own personal style. A fantastic company: Top quality products and knowledgeable expertise. The customer service also is excellent.

Pavilion Broadway offer their customers a fantastic choice of Duresta Products. The Pavilion Broadway staff have great knowledge and understanding of the Duresta products and we believe their strong values of quality and style, represents our company ethos effectively.

"- incredible team ..Mum/Dad and David..very hard working, pro-active, committed, involved. David of course is a child-prodigy and will take everyone places. - complimentary skills across the team - fine tastes and attention to detail - great selection of well sourced stock - flexible on pricing..focussed on value...makes a client feel like he is getting a great deal...which is true only some of the time...but that's not what's important. Given their fine-taste, excellent work ethic and great inventory...I would work with them again..and again. .... Sam Singh.

I really can't recommend Pavilion Broadway too highly. A family run business, the level of service is exceptional - and they have such a wonderful personal touch :) David and Adrian are the nicest and most friendly of people: which is important when one's buying furniture, to turn a house into a real home :) But the main reason to use them (in my opinion, at least) is the quality of the furniture :) I came across them three years ago when I moved into a new flat; I furnished a large part of that property with their help. Last month, I moved into a house and I went back to get extra pieces for the main bedroom. The range and quality of the furniture is remarkable. And the delivery was flexible (which is great when renovating). They have a real eye for design and a commitment to quality, with great advice on what "works" :) I will use them again and would recommend them to everyone :) A great little shop ! :)