Ultra Modern Pool & Patio, Inc.

I purchased a pool from Ultra Modern in August 2016 and contracted installation with Will Grimmest, formerly of First Start Pools, now employed by Ultra Modern Pool and Patio. When he installed my 20x40 foot above ground pool he did not put any concrete under the side rails of the pool. The walls did not hold and he had to drain the pool and retroactively install concrete footings under the side rails. He also left my pool in a shallow depression when he excavated the ground, so all water that came over the side or any rain water collected at the base of the pool. It was very rainy last August and September and water sat at the base of the pool for weeks before it was dry enough for me to have someone backfill the dirt so the water would drain away from the pool. When I did try to have this done I realized Will had installed the pump and filter below grade and I had to have him come back and reinstall it above grade so I could fill the dirt in so water would stop pooling at the base of the pool. When I opened my pool this spring I realized the entire south end had sunk several inches and was no longer level. When I asked Ultra Modern for an explanation they insisted it was because I overfilled the pool once the past August, completely ignoring the fact that Will's negligence had caused my pool to sit with water at the base for weeks on end. At Will's recommendation I stopped treating the water in my pool while I waited for him to come "fix" the pool once again. He raised the south end and told me how to clean the pool and his recommendation led to the liner being ruined at which point he stated he would not be coming back to fix the pool any more. Ultra Modern insists it was Will who caused all the issues with my pool, and they are correct. However, they are still using him to install their pools, so beware when you buy a pool from them. They hire incompetent installers and then wash their hands of responsibility when that person does not do a good job.

Shortly before Christmas my wife and I went into Ultra Modern and talked with Bryan about the possibility of getting a good, used hot tub. They didn't have anything that fit into our budget at the time. A few weeks into January my wife and I were driving and we received a phone call with the caller ID saying it was Ultra Modern. My wife told me to answer it right away! Fearing the possibility of bodily harm if I didn't, I answered and in a matter of a few hours we had purchased what has turned out to be a great used tub that met our budget confines and fit into the space we had. We were never pressured into buying anything that was out of our price range or that was more than what we had determined we needed. Their customer service has been great. Thanks Ultra Modern for making this possible for our family.