Vienna Glass Company

A basement bath could not be more attractive. The team at Vienna Glass helped with the finishing touches. This is our second project with Vienna Glass. From quote to installation the project went very smooth.

I will caveat my comments by noting that the lack of professionalism Vienna Glass displayed was with my property manager, not with me. But since my property manager represents me, I view their lack of professionalism personally. I do wonder if I would have had the same experience if I had been contacting Vienna Glass directly because Mr. Williams was professional towards me when I initially placed the order. I used Vienna Glass to install an enclosure for my shower in my master bathroom. This job was completed after I had PCS'd and my property manager was working to ensure the job was done correctly. My property manager advised me six months after the job was completed that the caulking appeared to be pulling up. Instead of agreeing to look at the problem, Mr. Williams assured my property manager that there could not be anything wrong with the materials his company used. He agreed to send someone out to look at the problem, but advised that I would be charged for the service call. If the service call occurred 5 yrs after the installation, I normally would understand being charged for a service call. But this was 6 months after the installation. Vienna Glass sent 3 people out to look at the problem. They took 3 photos and wrote me an invoice which noted their product wasn't faulty or needed to be replaced, but the grout in the tiles was the issue. While I was disappointed the price did not include framing, the photo quality was excellent and a quick trip to Michaels later, my shower door photographs look great on my living room wall. They conducted no work and charged me for 2 hours of labor ($65 per hour for each of the three individuals, $390 total). My property manager contacted them to discuss the ridiculous charges for no work and Mr. Williams "agreed" to reduce the charge by 50%. (Again, for doing no work.) (Perhaps this is why Dulles Glass & Mirror is more expensive? I decided with Vienna Glass because they quoted me a price that was $1000 cheaper than Dulles. I guess their service calls are like airline pricing to make up the difference.) I am disappointed with the lack of professionalism Vienna Glass displayed in this matter with my property manager because this should not have been an issue since the product was installed within a year of the request for repair. If the product had been faulty and a door fell on someone, then Vienna Glass would have been liable for any injuries. Fortunately, this did not happen and the issue appeared to be misdiagnosed. I plan on remodeling my other two bathrooms and will not use Vienna Glass again because of this experience. I have also recommended to my contractor that he should not recommend Vienna Glass for future jobs. ---- UPDATE (as of 13 August): I did have a phone conversation with Mr. Williams after he saw my review and spent 30 minutes blaming my property manager for their misdiagnosis and their requirement to communicate via email (for their clients). He claimed to have a passion for his family's company, but he came across as unprofessional and whiney when blaming my property manager. Further, while Mr. Williams "agreed" to reduce the charge by 50%, Vienna Glass has still not refunded the charge to my property manager. I am still not inclined to change my opinion on Vienna Glass. ---- UPDATE (as of 17 October): Still no refund of that 50%.....