SOUTHERN CALIFORNIA PATIOS

So we got our patio cover installed about a year and a half ago. Leo was our designer and it was very quickly understood that he was a salesman and promised some things that just could not be delivered. My cover was not built timely, infact the workers were given another job halfway through my build and I had to call Leo everyday, multiple times, to get him to send me someone. He sent me a second rate "electrician" that was watching youtube videos on how to install my lights on the patio and asked that I paid him directly instead of the company because the company does not pay him. All he did was complain and I had to help him install everything. I asked for other items to be fixed and it never happened. So my wife wanted an extension to the existing cover so I called recently and was told Leo no longer worked for the company. Which is probably a good thing. So I figured maybe the problems went away. Nope. They continue. I was told by Caitlyn that she would meet with the General Manager the next day about some concerns that I have and the extension quote and that I would be certain to hear from her. Nothing again. (there is a pattern here). It took three days and three emails later to finally hear that Caitlyn did not do what she said she did when she said she was going to do it and was going to now meet with this "GM" on Friday and guaranteed me that I would receive a call from her. Nothing again. I emailed her again and was now put on a schedule for Tuesday 06/22 between 0800-1000. No one showed. Finally at 1230 I emailed Caitlyn again and advised her no one showed. I received another email later in the afternoon, full of excuses about no cell service, and on another job but said Jamie would come to my house on Wednesday. Jamie did show up and fixed some portions that needed to be fixed and said he did not have roofing tape to seal the top of the cover properly, which was not sealed to begin with, allowing water and dirt to drain down. Jamie also said he would text me his number and to contact him directly and that I would have a quote by end of business day on Wednesday. Nothing again. It is now Friday 06/25 at 8pm, which means businesses are closed and nothing. This is a pattern for this company. Of course if you are giving them money they want their money right then and communicate that to you constantly. But obviously this company does not care about its customers, customer service, or being honest and truthful. Its absolutely ridiculous the experience I have had with Southern California Patios. And all I get from them is excuses. If I were you I would steer clear of this company and find a different patio company that atleast communicates properly as a business.

Pro - friendly staff, good looking product Con - Too many mistakes and once you have paid in full zero customer service. Mistake 1 - wrong color delivered. It was fixed the next day after multiple phone calls and a bit of stress on my part. Mistake 2 - electrical was not installed correctly. Thank goodness I had a GFCI on the circuit. After the workman left the circuit kept popping. I contacted Jaime and he came out four days later and got it to work. My wife later had a professional electrician come out. He was shocked by what he found. There was an exposed wire and a bit of scorch marks. The electrician pointed out it had been arching a bit. He also showed us the issue. The installer had not put in a rubber gasket or electrical tape on the sharp metal hole and so the sharp metal around the hole had stripped part of the electrical wire. He taped the wires which eliminated the issue. A little bit of electrical tape was all that was needed to make it safe. Mistake 3 - scratched up beam. While installing the cover one beam was scratched up a lot. It was visibly scratched. Jaime saw this and said he would have the installers come out and touch up the beam with paint. The next day Caitlyn called to collect the rest of my payment. I mentioned that Jaime was going to have the workmen come out and touch up the scratched beam. She said she would let me know when they will be coming out. A little over a week goes by and I hear nothing. I call and leave messages and emails to both Jaime and Caitlyn over the next two weeks. No phone calls have been returned and no emails have been responded to. It has been over three weeks now without any responses.

Abominable company! Their business model is to sweet talk clients with promises of stellar customer service and workmanship. Don’t believe it! During my patio cover build they deviated from the agreed-upon structure, and they then caused a dangerous, but relatively easy-to-fix electrical short problem at my home. Their response to my many requests for help was first to make a number of appointments at my home--all of which were no-shows on their part. They then denied my request to speak to the owner, Kyle Kelly, and went on to ignore my further attempts to contact them by phone, text, or email. I finally sent a certified demands letter to the company that was also ignored. Meanwhile, I still have a dangerous structure that violates the contract on my property! It has dangerous electrical problems while sitting adjacent to my pool. Don’t believe their claims of exceptional BBB and online reviews--it only means they have deleted mine at the very least.

I heard bout them from a friend. It was an easy process. We had an event and they fit us in to expedite. Highly recommend.

We had the team out as our third and final bid for a patio cover and fire pit install. Professionalism and solid craftsmanship. What stuck out the most was how our rep was able to make suggestions to our ‘solid’ ideas that still kept in line with our areas use and design ideas. We have used our new patio every weekend since.

Southern California Patios has been nothing but excellent while I’ve been working with them. Every client is definitely satisfied and the work is always exemplary. Always on time and to the T, they really know what customer satisfaction means. Looking forward to more work with this company.

Best company out there that worked with me to come up with full comprehensive options. i shopped around with other places and by far SOUTHERN CALIFORNIA PATIOS blew all these other places out of the water. Great customer service, options, budget and customized and tailored options for my budget and needs. Another plus is their showroom they have that has all the different types of materials and layouts available. Look no further and save yourself the hassle of looking at anywhere else, go here and you wont be disappointed !!!!!

Working with Southern California patios was one of the smoothest experiences Ive had with a contractor. From start to finish everything was completely fluid from the visit to the quotation to the installation and completion. I recommend them to all of my friends and family