After finding unexplained moisture in a small section of my wood floors, I reached out to Yeager Flooring to assess the damage and provide an estimate for repair. They showed up on time, did an initial inspection, and helped put me in touch with the right professionals to investigate the cause.
When no one could definitively determine the cause of the damage, Jim Yeager (the owner) drove an hour to my house on a Saturday to personally assist with the investigation. He carefully documented the damage, and provided detailed instructions on how to present the evidence to my insurance company to ensure a fair outcome. Not surprisingly, insurance initially rejected my claim. When it looked like I would receive no compensation for the damage (and when most companies would probably lose interest in a small repair job) Jim persisted. He came back to my house multiple times, spoke by phone with the insurance company on my behalf, and made himself available by phone, text, and email to answer questions day and night. When it was all said and done, the insurance company reversed their decision and offered to pay for new flooring for the entire house! Jim's persistence literally resulted in tens of thousands of dollars of work being covered by insurance!
When it came time for the work, the Yeager Flooring team showed up on time each day, and worked late into the evening to stay on schedule when unexpected complications came up. The crew was professional, courteous, and responsive, and the floors look amazing! This is a top-notch company that takes pride in their work, with an owner (Jim) that takes a personal interest in helping his customers, a salesperson (Vinny) who is prepared, patient, and easy to work with, and an office staff (Beth, Deb, Phaedra, and the entire team) that is knowledgeable and friendly. If you want a job done right, and a team that will advocate on your behalf, call Yeager Flooring!
