4 Stephenson Close
Andover, Hampshire SP10 3RU
Bespoke Rugs, Carpets, Custom Rugs, Wool Carpets, Natural Flooring, Sisal Flooring, Seagrass Flooring, Jute Flooring, Patterned Carpets
England, Wales, Ireland, Northern Ireland, Scotland, Jersey, Guernsey
Flooring Innovation Gold Award Winner 2020 for Design - Quirky Runners
We are so sorry for our delayed response, we have only just seen this flag on our profile.
We are concerned about this issue and have spoken with our Customer Service Team. We apologise but they do not seem to have a record of your initial complaint. Did you purchase the flooring directly from us or via one of our stockists? If via a stockist then please would you ask that they contact Nikki in our Customer Service department to register this as an official complaint? She will then be able to make further investigations.
We apologise again, but hope that we can make contact with you soon and discuss this further.