Bespoke Flooring, Bespoke Doors, Stair Parts, Bespoke External Doors, Prehung Doorsets
Sheffield, United Kingdom
6 Reviews for Heritage Doors and Floors LTD
As you can appreciate, these boards were brought back approximately 6 months after initial purchase, the majority of the boards were cut into, damaged and drawn on by yourself making us unable to exchange these as they did not arrive back to us in the same condition they were supplied in. You also made us aware that these boards were wastage left over that were being stored in your garage.
You spoke to the site manager (Kim) who also explained the same due to the condition we received these boards back in.
The flooring you ordered was a special offer between 300-1200mm so the shortest length you have ever received is 300m Long. You have been in on two occasions previously where we have exchanged the boards you were unhappy with, the policy did not/has not changed however we as explained we are unable to accept boards that your joiner has cut openings and drawn allover.
We do apologise you were unhappy with the outcome however as per the terms and conditions there is nothing we can do on this occasion.