Istoria by Jordan Andrews

I recently replaced an engineered wood floor in my apartment because of faulty installation by the developer with a new one supplied by this shop. I had a nightmare experience with this shop. Two weeks prior the works began I had chosen a prime engineered floor of a beautiful pinkish colour in this shop for which I paid in full around £5000. I had been repeatedly reassured by Jeni and Stavros, sales representatives at Crouch End branch, that there had been a sufficient stock of this floor and I could rest assured that the floor would be delivered as expected. The works were scheduled to start on Feb 2nd, the delivery was requested on Feb 1st, again I had been in touch with the shop every other day to confirm delivery details. On Feb 1st, I received a call from Jeni saying that they in fact did not have the floor I ordered or to be precise they had it in character grade. They tried to offer me larger planks of a similar floor for no extra cost, although I was very specific about the floor base and the size of planks I wanted. Anyway, I agreed to proceed with a character grade floor, but the real nightmare began when planks arrived on site. What I received did not qualify for a character grade by any stretch of imagination. The planks I received were bent like bananas, they were poorly treated, colour was not consistent throughout the batch, some planks had patchy areas of discoloration, some were very dark, let alone the colour was not even close to the pinkish one I was after when I was buying the floor. On top of that, the width of planks varied which resulted in larger gaps between some planks, but this only came about when the fitters started installing the floor. All planks were full of massive knots which would qualify a rustic grade at best but what was even more frustrating some of the knots were not filled. My fitters were genuinely disappointed having had to work with a product of such poor quality. I had to pay extra for filling knots and multiple chips. As much as I wanted, I simply could not move floor works because of availability of my fitters and some other works undergoing in the apartment, so I had no choice but proceed with what the shop sent. To be fair, the shop agreed to replace nearly 50% of planks. I had to go through the pile of wood floor to check each plank myself which was frustrating, time consuming, and totally unnecessary would they have had any quality control in place. The shop proudly boasts about a huge workshop in Crouch End producing the floor. I repeatedly invited shop’s representatives to attend my flat to see what they sent to me and to bring the samples of the floor they sold to me to compare with the end product, but they did not bother to come back to me on that. On top of that, the floor shop never apologised for their total failure let alone they offered no compensation. They did give a 10% discount for a lesser grade, but it does not make up for the horrible experience and awful quality of the floor.

Istoria by Jordan Andrews are a pleasure to deal with and take great pride in their work. Always very responsive and offering excellent value, we regularly specify their flooring for our clients. They have recently completed a Victorian townhouse renovation suppling aged, character oak, wide plank engineered flooring. It looks stunning!

We've worked with Jordan Andrews on several different projects and always with beautiful results - we recently visited our first project using their brushed oak engineered boards and 9 years later it still looks fantastic. The team could not be more helpful and their knowledge of their products is immense. Definitely worth going to the showroom to see the floors in the flesha nd they're able to do bespoke finishes too - a joy to work with.

I hired Istoria by Jordan Andrews to supply and fit wooden flooring to most of a large residential renovation in West Hampstead. The quality of craftsmanship and wonderful proactive attitude combined with wonderful personal service, I will definitely hire them again.

Istoria by Jordan Andrews are a pleasure to work with. Wonderful product combined with patient and personal attention. I was especially impressed with their ability to customise the floor finish to ensure a perfect result.

I have used Wood flooring supplied by Jordan Andrews on several occasions. They offer a wide choice of materials and finishes, together with great advice. Their prices are reasonable and they deliver on time, they also offer great after sales care and maintenance service.

Istoria Wood have provided Timber flooring on a number of projects in the last year. We found their prices very competitive but above all the quality of their product has been brilliant. Most importantly our clients are very pleased with the end result.

We have worked with the team at Jordan Andrews now on several occasions, both supply only and supply and fit. They are an incredible team to liaise with and nothing is too much trouble with an excellent after sales service. All of this on top of having a superb range of products and finishes. Ourselves and industry colleagues go to Jordan and his team as our first choice, a trade secret too good not to share! We have worked with them on more local Sussex projects and central London so location is not an issue. I would highly recommend Jordan Andrews as our preferred wood floor supplier.

We highly recommend Istoria wood floors as we have used them on a number of different projects and have found their service and their flooring to be excellent. Their range of colours are all bespoke and finished at their premises in crouch end which gave us a great flexibly in controlling the colours, something you simply couldn’t get elsewhere.

We are writing to recommend the products and services provided by Jordan Andrews (Hardwood Flooring and Installation Specialists). We have worked with this company on a number of projects over the last few years and have always been pleased with their professional level of service and the quality of the workmanship. The team provide excellent customer service paying attention to every detail of an order from arranging samples to ensuring a smooth installation. We have always found this company help our Practice to deliver our projects on time and to budget and are a great asset to any Project Team. Louisa Cree Interior Designer: McFarlane Latter Architects