Stone and Wood Shop

Absolutely not recommended! In July this year, I accidentally ordered 8m2 of tiles instead of 8 tiles. So we used only 8 tiles, the rest I have requested to return literally within less than a week from the order. Now from this point, you can say customer service is next to non-existing. I have been emailing, calling and now at this point (5 months later) we have gotten nowhere. Emails are not returned, calls (apparently only one person in store that can deal with this who is either not at work or busy) never returned. Did manage to get them to say that they would collect the tiles twice, however same as promise to call back - never happened. Now I know that over ordering was my mistake, but the fact that there us no one to deal with your issue and help you solve it makes me say DO NOT BUY FROM THESE GUYS, THERE ARE PLENTY OF SUPPLIERS OUT THERE THAT ARE ACTUALLY INTERESTED IN MAINTAINING RELATIONSHIP WITH THEIR CLIENT!!!! You are lucky if everything goes smooth, if you come across any issue, that is it you are stuck with them.

I just want to warn anyone thinking of using this company.We spent months choosing the right stone for our kitchen. We chose Stone and wood shop as they were resonably priced and seemed helpful. We were wanting 80 squ m so a big order. Nearly £3,000 However on the day of our delivery I realised the stone was nothing like the sample stone ordered and so sent it back. Whilst I realise it is a natural product I wasn't expecting brown, orange and yellow all over a whitish stone. They agreed that this was a problem. I was then to discover that the people at the wood shop don't actually know the stone at all and are selling it to you unseen from a supplier. I had to make a very hasty decision on another stone as the tiler and builder were waiting. I then had another delivery of a different stone which on first impression looked good, although a lot of the corners were chipped. However whilst I was out 18sq m was laid and on returning this white tile, or so I had been led to believe, had big brown splodges all over it that looked like dirty foot prints. So again it all had to be sent back. As well as taken up from the floor. The Wood and stone shop agreed to give me a refund but said that a lot of the tiles were chipped when returned and so would only reimburse £750 ?!! It was all very expensive for us as not only did we have to pay for the tiles but also the tiler for his time which was was charged at £98 squ m so was over £2,000 So all in all it cost us £4k for nothing but stress. We ended up going to D.O.G.A in Chichester who are a wholesale supplier who were just brilliant and cheaper.

Ali & team at Stone & Wood shop always pleasant & helpful and by far the best price we could find anywhere Both orders we have placed arrived on exactly the day required and they handled a short notice top up order with no problems at all HIGHLY RECOMMENDED!

Absolutely delighted with the product, service and price from Stone and Wood Shop. Ali was a pleasure to do business with, very knowledgeable and helpful. Would not hesitate in using them again and would certainly recommend them to anyone in the future