256 Wandsworth Road
London, Greater London SW8 2JS
Basement Conversion, House Extensions, Loft Conversion, Basement Waterproofing, Damp Proofing, Sump Pump Installation, Waterproofing, Wine Cellar Installation, Refurbishment, Kitchen Extensions, Bathroom Installers, Kitchen Installations, Kitchen Renovations
Thank you for your review of our service - we appreciate every feedback we get in order to improve our service.
We'd like to apologise for the fact that your recent experience with Werner and Werner Ltd was not up to your satisfaction. We are a medium size building company (approx. 30 staff members) focusing on residential and commercial refurbishment projects with a value of up to £100 000. We normally do not provide handyman services. We provide small fixtures and repairs only for existing customers or as a part of our guarantee works.
You have been our valued customer, thank you for entrusting us the renovation of your flat. Due to this fact we agreed to assist you with one-off maintenance job and sent you our handyman Mariusz. I'd like to mention that Mariusz is a part of our team for the last two years and he's been receiving a lot of good reviews from our customers for his professionalism. We were surprised to learn that you did not allow him to access the property to rectify a repair which didn't work well. I believe that there was some misunderstanding and miscommunication. As a gesture of goodwill we did not charge you for other handyman works conducted in your property. We hope that this can compensate for the disturbance that occured.
Once again Werner and Werner Ltd team would like to take this opportunity to offer our apology for the situation. We will utilise this feedback in order to improve our customer service quality.