Mister Gates Direct

I have had a dreadful experience with this company whose website makes out that it is a large UK business when infact it is a French company with woefully inadequate UK support. For example, I reported my broken gates over 1 month ago. In the time that elapsed since all of my emails have been ignored I have attempted to call maybe 50 times. On only 2 occassions have I managed to speak to someone who was unable to help and promiosed to call me back later that day. I recieved no callback on either occassion. Unfortunately, my only option to take this to the county court and seek a refund and compensation. I suggest you avoid this company at all costs.

Avoid at all costs. The service is truly terrible. My order was weeks late and I am still missing part of the order. They never respond to their "ticket system" they push you into for any queries (I have one outstanding for 2 months now). Then if you get hold of them by phone, they do nothing. I was told "you are lucky that your order is only a few weeks late, we have customers waiting months and months".

ordered my gate and sliding door 18 weeks ago and still have not received them cannot contact customer service do not use this company

Nothing arrived and no contact posable with the company.... Phone lines just hangup no one to talk to tried ringing frame directly no one could help or speak English, total nightmare and no gates have arrive the due date has been and gone and no one to help with no reply to email and no call backs like have been promised. At a total loss as what to do now

Nice gates but after sales customer service is poor. No response after 18 months of emails - admittedly it’s a small issue but still poor

I never write reviews, but feel that on this occasion I really should. After reading several very bad reviews on this website I was dubious about ordering gates from them, however, I could not be more pleased with my purchase, and with a saving of over £2k from what I was quoted from a local supplier for the same gates, who wouldn’t be pleased. They were very well packaged to prevent any damage during transit, and the quality and workmanship of the gates is extremely good, and although they did take a while to arrive, it was no longer than I have waited for other goods from local suppliers. Living on the Isle of Man you get used to having to wait for things. I would definitely recommend this Company.

Very helpful over the phone all throughout the purchase. The gates came exactly as expected, perfect size and quality.

Solid and well made gate. Delivery was delayed due to Covid, which was a little frustrating at the time. Overall, I'm fairly satisfied.

Can't complain about anything even though the shipping was delayed but the quality of the gate covered that. Good service, I might recommend.

The delivery took longer than promised, but I see that the company is improving their customer service.

I'm very pleased with my gates, there truly well made. Good communication. I would recommend this company.

We got an Aluminium sliding gate from mistergates in 2019 and it was good, well packed, all the accessories were there too. The instructions were in French I think because the company is French, so we followed a video installation process on Youtube.