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Mister Gates Direct, UK's largest choice of aluminium gates and fences under the brand EMALU. Widely recognised by professional wholesalers and installers throughout Europe. Mister Gates Direct offers you quality access gate and fencing made of 100% recyclable aluminium to suit all your requirements at the best value for money available on the market. Delivery Direct Factory.
CE, Qualicoat, Qualimarine
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5 Reviews for Mister Gates Direct
£1,000 – £9,999
Where to start. I ordered a drive gate at the end of September 2019 with a delivery advised to be 15th November. The order process, payment, confirmation and order detail on my account all went very smoothly. Also received updates on the manufacturing etc as the delivery date approached. I received an email on Nov 14th advising that my gate was about to be shipped which is when it started to go wrong. I received another email on Nov 15th telling me that my location could not be accessed by the delivery company and i must provide them with an alternative address. I refused to do this and sent photos of the location (on a main street) and confirmed that my location was very accessible for the them to deliver. We then spent the next 6 weeks with multiple mails and calls to Mr Emerick R the Mr Gates account manager in Birmingham asking for the shipper to call me to discuss. The replies were that he could not put me in contact with them and i had to wait for them to call me. So for 6 weeks there was no est delivery arrival date on the website account. No calls received from the shipper at any time - Mr Emerick advised many times that he had spoken to them and that they would contact me to confirm an arrival date. Towards the end of Dec I then received an email from Mr Emerick telling me that there were extra costs involved with delivering my gate and that the delivery company were looking for another company to deliver my gate. I had already paid almost 400 GBP as part of the purchase for delivery so did not agree with this. I contacted Mr Gates parent company in France and received one mail reply in French that they were trying to work out how to deliver my gate. Still no resolution. Fortunately i paid for the gate through Paypal and then opened a claim and dispute that my goods had not been delivered. Paypal were extremely helpful and took all actions required. They recovered my payment which came into my account this morning. I take no pleasure is writing this review as I do not have the gate I ordered and paid for and I'm now months behind in completion the driveway work i had planned. I am angry that this company took payment, led me to believe they were trying to deliver but refunded my money with no further explanation on why they would not deliver this gate to me. Please judge for yourself before ordering on whether or not you wish to use this company but for me it was a very frustrating experience from the confirmed delivery date onwards until my payment was refunded..
10 January, 2020Last modified:13 January, 2020
ultimate client - ordered by driveway contractor
£1,000 – £9,999
Further to my recent review, I am pleased to advise that the problem over the incorrect gate size being delivered has been resolved. New posts have been made and Mistergates have agreed to pay for the alteration. The erected gates look excellent and I am now a satisfied ultimate client.
4 June, 2019
Client who instructed contractor to order gates from Mister Gates
£1,000 – £9,999
No service, no help, unable to talk to anyone in authority. Gates ordered by my drive contractor. Detail of size was confirmed by Mister Gates after numerous emails and phone calls. I have copies. Gates arrived the wrong size. My contractor was unable to get any help or service. He had to use different mobiles as they refused to answer his many calls and emails to get the gates picked up and replaced. Again I have copies. I am left with having the project re-assessed to try and make the gates fit at additional cost to me. Mister Gates refused to assist in anyway. I would not award a single star. The company should be avoided at all cost.
16 May, 2019
We purchased goods from this company.
£1,000 – £9,999
We ordered a pair of swing gates and side gate for our drive. We found Customer Services very polite, very helpful at all times with nothing too much trouble. They were very helpful advising on different aspects of gate fixings etc. The gates arrived on time and although we are only just starting to get them insitu they look to be of very good quality. They were also very well packed for transit. Thank you very much especially to Camille.
7 November, 2016
Commented: HI I need a driveway gate, preferably wooden to keep our new puppy in.Hi Jan You may be interested to know you can now get aluminium driveway gates in Wood effect finish. We offer a Golden Oak finish on all our gates, driveway & pedestrian. You may consider a mixed...
10 September, 2017 in Design Dilemma
Commented: electric driveHi ericesther2012 To see our full range of gate automation for sliding gate please click here. - Emma @ Mister Gates Direct
26 May, 2017
Commented: Sliding gates.Hi Lavinia This is our Brest model, available in bespoke widths from 2.50m to 5.00m as well as standard sizes. Please contact me by email email@example.com, by telephone 0121 286 1212 or v...
13 April, 2017