Ambient Lounge UK

Not fit for purpose. Incredibly poor return policy. A very, very bad experience with a company that's just not that bothered. If you buy a 4 seat sofa/lounger, you expect it to function as a 4 seat sofa/lounger as that's what it is pretending to be, but these ones won't. Unless of course you expect it to compress until you are sitting 10 inches off the ground within 3-4 months. The company website seems to think it will take a year, but their special pellets don't last long. The company knows it's a problem and asks you to accept it as normal, even giving you some top up pellets when this happens for the first time, but it will happen again and again over the life of your couch/lounger as you will most likely be using it every day. This will cost you £42 per bag, and the 4 seater will use that up in one top up, which you will probably need to do 3 times a year. Misleading? I think so. Expensive and unreasonable upkeep? I think so. The company will say it is to be expected as it's "soft furniture" and not a couch/sofa at all, even though it is designed to do the same job. It does not, not even close. I thought when I bought this, their specially formulated filler was different than regular old foam pellets, and it would work. I was wrong. There are 2 comfort modes; super firm when new/freshly topped up and floppy, sitting near the floor, difficult to stand up, needing to kick and fluff it back up EVERY SINGLE TIME you go to sit on it, after 3-4 months. The return policy. You have 2 weeks and it must not be used. That's tricky when it's a 4 seat sofa/lounger. How is 2 weeks, unused going to tell you how bad the filling is or how it will perform 3 months from then? If I was using it outside of it's intended purpose, I would understand a reluctance to refund, but it does not do what it is designed to do. It is not fit for purpose! Consumer Protection and Trades Description will also be hearing from me as I feel they are getting this wrong. The customer service team will write you nice, reasonably toned emails BTW, but at the end of the day, you were a fool to have bought a product so unfit for its intended purpose and you should have realized this as soon as it arrived at your door, certainly before the plastic wrap came off.

My experience working with Ambient Lounge is one of my best so far. They are very professional and their products are of the highest quality. I look forward to any future collaborations.

We got their Butterfly Sofa in Luscious Grey. Their fabric is gorgeous, soft and comfy, and we can move it to any room and it fits in perfectly. Their customer service team gave us great service and also taught us how to easily top up the beads to our sofa, so we can do it ourselves without making a mess. Really recommended & reliable company, and definitely a great choice for designer bean bag!

The whole process was excellent from start to final installation of our walk in wardrobe. Five star for their customer service, their advice and patience was appreciated. We could not be happier and would recommend their company to anyone.