Old Boot Sofas

UNCOMFORTABLE! I purchased the Spitafield sofabed in Feb 2021 for my holiday let. It was delivered in June and immediately I began to receive negative reviews on the sofabed. Clients said it lacked comfort and the leather was ‘slippery’. Old Boots dismissed all my complaints. Finally they agreed to hire a third party - Ecomaster - to inspect and it was documented that this piece of furniture was substandard and should not have been sold. Old Boots agreed to replace it and I received the replacement piece June 2022 - 85% of the bookings since June 15 have left negative reviews on how uncomfortable the sofa is! At this point Zoe, the manager, said they would collect the sofa in 72 hrs and refund me - knowing it is next to impossible to source / purchase and get a news sofa in that timeframe (seeing their lead time is 12-14 weeks!) so it was an empty gesture. I am left with a sofa bed which cost me £2300.00 - unhappy clients and Old Boots not taking responsibility for their neglect to sell a quality item as advertised. Very disappointing.

We have used "Old Boot' sofas in our projects for several years now. The quality is always of the highest standard and the team are great to work with. We've purchased traditional leathers sofas and recently one in vintage velvet and the results are always stunning.