Nustone

Regret buying from here as the ‘summer sale’ I purchased in turned out to be a fake sale. The price was explicitly listed as ‘was £749’ and on sale for £539. I have since discovered that this is untrue. After the ‘sale’ you’d expect the price to go to £749 however it didn’t it actually went to a regular price of £489. It’s dishonest and against the advertising standards agency regulations. I contacted nustone with all my screenshots from February to august showing the price was never £749 and I had been misled to see if they would like to put things right (as per which.com’s advice) and they couldn’t be less interested and attempted to intimidate me into not reviewing my experience of them and my facts. I’ve now passed my evidence and email correspondence on to the ASA to handle.

Beware of buying anything from Nustone! Do not waste your money buying from Nustone! We ordered several crates of sawn mint sandstone paving stones from Nustone back in August. When our builder started to unpack these he was extremely disappointed with the poor quality of stones and advised us that he had never seen such bad chips, breaks and stains in paving stones. He is highly experienced in this type of work and did not want to lay the pavers as it would reflect badly on his workmanship. Out of 175 paving stones we ordered - 199 of them had defects!! Nustone say on their website that they have a clear claims procedure. In reality, Nustone will only deal with you via email and you cannot get hold of anyone to speak to about it on the phone. Nustone do not answer emails despite follow up emails. Despite sending them clear photos of the defective stones at the beginning of September, it is now late October and noone has responded to our claim (apart from one email to ask if the stone cleaner they send worked - no funnily enough, it did not work on the deep set stains and does not fix broken stones). The only reason they replied to us at all was because we were forced to comment on their Instagram account as noone was communicating with us through normal channels. Nustone then deleted our comments off Instagram. Nustone are a despicable company to deal with. Do not waste your money on Nustone!!