Akiva Projects Ltd
About Us
Services Provided
3D Rendering, Basement Design, Bathroom Design, Bedroom Design, Bespoke Cabinets, Bespoke Fitted Furniture, Boot Room Design, Complete Kitchen Renovation, Conservatory Design & Installation, Design Consultation, Dining Room Design, Downsizing, Drafting, Entrance Design, Floor Plans, Furniture Selection, Garage Design, Home Cinema Design, Home Staging, House Plans, Interior Architecture, Interior Design, Interior Styling, Kids' Room Design, Kitchen Design, Lighting Design, Living Room Design, Nursery Design, Pantry Design, Playroom Design, Project Management, Seasonal Decorating Services, Shower Room Design, Space Planning, Staircase Design, Sustainable Design, Utility Room Design, Wardrobe Design, Home Office Design, Architectural Design, Architectural Drawings, Basement Conversion, Building Design, Complete Bathroom Renovation, Home Renovation, House Extensions, House Restoration, Lighting Installation, Loft Conversion, Bathroom Renovation
Areas Served
London, Kent, Surrey, Greater London, Berkshire, Buckinghamshire, Berlin, Barnet, Camden, Birmingham, Manchester, Leeds, Leicester
Awards
Winner of BUILD 2018 Architecture Awards Top 50 Interior Design Blogs UK 2018 - FeedSpot Houzz Customer Service 2015, 2016, 2017, 2018,2019,2020 and 2021 Kanye West Studio, Clerkenwell 2014 Sleep Award, Business Design Centre, Angel 2014 Sleep Award, Business Design Centre, Angel 2013
Business Details
Business Name
Akiva Projects Ltd
Phone Number
020 3950 4285
Website
Address
71 - 75 Shelton Street
Covent Garden
London, Greater London WC2H 9JQ
United Kingdom
Typical Job Cost
£310 - £50,000
Followers
Credentials
The process has been super smooth and the communication and responsiveness from both of them are second to none. I am really happy I chose Akiva for this project and I would recommend both James and Ivana to anyone looking for a new design project.Read Full Review
86 Reviews for Akiva Projects Ltd
Thank you for taking the time to share your feedback. At Akiva Projects, we strive to provide exceptional service and create designs that meet the individual needs and preferences of each client. We're truly sorry that your experience did not meet your expectations.
From the outset, we aim for transparency in all aspects, including pricing. During our initial conversations, the room size discrepancy led to a necessary adjustment in the quoted package.
Given your budget constraints, we discussed alternatives to accommodate your needs, including your plan to create some furniture pieces yourself as this was a hobby of yours.
When those requirements changed later, we adjusted the payment accordingly, as communicated upfront, so that we can apply the resources to make suggestions for those said pieces.
Regarding the design process, we work collaboratively with clients to bring their vision to life.
We always start by presenting mood boards based on your stated preferences and inspiration, which was approved prior to proceeding by you.
We're sorry to hear that you felt the style did not align with your preferences as the project progressed but we rely on the customer to communicate with us if their preference has completely changed compared to what they originally informed us of.
Our goal is to help refine the vision, and we regret that this caused frustration for you.
While we primarily use our communication platform for project updates, we also used WhatsApp for financial discussions at your preference.
This choice was made to address concerns that you raised and to clarify the balance that needed to be settled before we could proceed with the design.
We regret any frustration caused, but maintaining financial clarity is essential in delivering quality work.
Kind regards,
Akiva Projects Ltd
It's always a pleasure and hope to hear from you again soon!
Thank you for sharing your feedback. We appreciate all comments, both positive and negative, as they help us improve our services.
We are sorry to hear that your experience did not meet your expectations and we would like to address your concerns in detail.
Firstly, we apologise for any confusion regarding the scope of our consultancy services. Our consultancy service, (unlike our design packages) is designed to provide advice on items, colours, and styles; however, it does NOT include detailed plans or final designs. This was communicated at the beginning of our engagement, both written and verbally.
Regarding the measurements, as you did not opt for our measuring survey service, it was outlined very clearly that verifying the measurements would be your responsibility and we provided you with our "How to Measure" guide.
We understand that this might have caused some inconvenience, and we apologise if this was not made clear enough from the highlighted section in your proposal.
It is important to note that at the beginning of our engagement, we informed you that the initial 10 hours booked would likely NOT be sufficient to cover everything you wanted to discuss. You had indicated a willingness to pay for more hours if necessary. However, when the initial hours were exhausted, we did not receive approval to extend the hours, even though the project ultimately exhausted more than 15 hours to cover the scope you desired.
We did not charge for the additional time to try and accommodate your needs as much as possible.
We do hope that you can take our response on board as your comments are a stark contrast to most other reviews that we have received.
Best regards,
Akiva
If you respond with your name we can try to resolve the experience you had with us.
Look forward to hearing from you
Thank you very much for your review. It was a pleasure working for you and hope to be working for you again in the near future
All the best
James
Thank you so much for your kind words, we enjoyed every minute of the journey.
Hope to hear from you soon!
Thank you so much for your kind words, and also for the recommendation, I hope you enjoy your new home. All the best
Thank you so much for your kind words, I am very happy for you that it turned out like it did. It looks amazing
I will email very soon to make some time to come and visit you and the offices.
Wishing you the very best
James Woodham
Regards
James
Thank you for the review, its always good to hear from you and hope this year is a good one for you too.
Regards
James
All The best
James
All the best
StJamesDesign Interiors ltd
We hope you enjoy them for many year to come
Regards
StJamesDesignInteriors ltd
Thank you for taking the time and sharing your feedback. We are delighted to work again with you this year!
StJames Design Interiors
We are glad to hear that you are happy with our service and quality of work. At StJames Design our aim is to do professional work and meet our clients expectations!
We hope to work for you again in future.
StJames Design Interiors
We would like to thank you for letting us into your home to work on your project. Nice to hear that you are satisfied with our services. Our goal is to achieve what clients wish to have and provide the best service and quality work.
Hope to hear from you again in future!
StJames Design Interiors
We would like to thank you taking the time giving us a feedback.
At StJames Design Interiors we strive to provide the greatest service at all times and make sure that our Clients are always happy.
Best regards,
StJames Design Interiors
We would like to thank you for choosing us to carry out your Project!
At StJames Design our aim is to provide an excellent service at all times and help our Clients with ideas and make them be satisfied with our work at all times.
Best regards,
StJames Design Interiors
We are happy to hear that you are satisfied with our work! At StJamesDesign our aim is to work up to the highest standards, always communicate with our Clients and deliver projects in time.
We strive at all times to understand our Clients objectives, in order to achieve the desired results every-time.
Our ultimate goal is sourcing great products and materials bespoke to your project and tailored to your needs.
StJames Design Interiors Team
Thank you for originally awarding us with 4 stars for the quality of work our team carried out for you over a year ago. We are disappointed you have chosen to drop this down to 2 stars a year later.
Previously we was happy to offer you a contract, based on works scheduled to last a three week duration, as you advised StJamesDesign Interiors that you had a full vision in mind of your future space and how you wished to proceed with creating it.
From stage one to the end, we remained dedicated to finish your project which due to no fault of our own ended up lasting 3 months, as you had many changes of heart after stages of the project was completed, to meet your requested ideas.
We wished that you had informed us at the beginning of your project, that your communication with us was going to be restricted to email only, once per day, we could have then taken an alternative approach to your project.
We do believe we have done everything we could for this project, but in the early stages we did have a feeling that it would not be satisfactory, such as purchasing unrelated items on your behalf and delivering them to site, diluting paints chosen with small drops of white to reach a color that you were happy with and much more.
Our feedback record speaks for itself across our website and on Houzz. During the project we tried to fulfill your wishes. StJamesDesign Interiors wishes you all the luck in finding another company, which has the time and patience to understand your requirements and can work on little communication.
8 Ideabooks
Akiva Projects Ltd Average rating: 5 out of 5 stars |
482 Comments