Garden Design, Hardscaping, Patio Design, Project Management, Site Planning, Decking Design, Decking Installation, Garden Plans, Landscape Construction, Planting Design, Planting Advice, Outdoor Furniture, Garden Lighting Design
London, Kingston upon Thames, Richmond upon Thames, Surrey, Thames Ditton, Redhill, Twickenham, Hampton, Surbiton, Mitcham, Putney, Fulham, Wimbledon Common, Esher, Egham, Epsom, Ashtead, Leatherhead, Weybridge, Heathrow, Caterham, Walton-on-Thames, Virginia Water, New Malden, Putney Heath, Teddington
Sadly, the clients making this complaint (who for some reason chose to remain anonymous here) were extremely difficult to work with, attempting to micro-manage the project from the start, including filming us at work. They insisted that Bright Green Garden and our landscapers make several aspects of the build against our professional advice, including building the pond where it is and as big as it is. It was constructed to their instructions and with the warning that it may fail, meaning we could not guarantee it, which at the time they accepted and in time has proved to be true. They also specified all other materials including the grout to be used.
During the project, they accused us of shoddy work and damage that we demonstrably did not do and they refused to settle the full bill saying we would have to go to court to be paid. So we do not have their money, but they kept some of ours.
Over a year later they came back, alleging that loose paving had 'caused’ one of them to fall and break three ribs. When challenged they were unable to substantiate this claim but again they, not us, threatened court action but did not follow this up.
Another 9 months later they have discovered they now have the option to defame us online. I’m confident that anyone who knows me professionally or socially would not recognise the very personal and insulting description of me. Thankfully, we have never before encountered clients like this.
I and all the professional landscapers I work with are used to pleasant and mutually respectful relationships with clients, several of whom have commissioned two or three projects from Bright Green Garden. We have completed many successful gardens, generating excellent references to that effect, all verifiable.
We always treat constructive criticism with respect and try to understand where we can learn and be better.