Bespoke Water Features, Decking Design, Garden Design, Garden Plans, Gazebo Design & Construction, Hardscaping, Patio Design
Radlett, London, Essex, Hertfordshire, home counties, Chelsea, Oxfordshire, Berkshire, Buckinghamshire, Cambridgeshire
Gold Medal and Best Outdoor Lighting Singapore Garden Festival 2018 Gold Medal RHS Chelsea Flower Show 2018, 2017, 2013, 2009, 2007 Best Fresh Garden RHS Chelsea Flower Show 2017 Best Urban Garden RHS Chelsea Flower Show 2009 Best Chic Garden RHS Chelsea Flower Show 2007
We are very sorry to hear that you haven’t been entirely happy with the service provided, we’ve addressed a few of your comments below.
Our remit was to provide a planting plan within the bones of the existing scheme that already been constructed by the builder, we were not tasked with a full redesign of the space. All of the plants supplied were hardy, tried and tested and came from our usual excellent suppliers and were planted with the due care and diligence you would expect from a team with over 25 years experience in the industry.
Unfortunately, once planted, the garden was not maintained in accordance with the comprehensive maintenance instructions provided. Regular scheduled maintenance is necessary to keep the garden and plants looking their best, especially in the first year after planting. In spite of this, we still replaced many of the ‘failed’ plants FOC as a good will gesture.
Finally, please accept our sincere apologies for any slow responses from us this year. The pandemic has certainly taken a toll on all businesses and between having to furlough staff and having the entire office working remotely, it is possible that at times our standard of communication has slipped below the exemplary levels that we would normally hold ourselves to.
Best wishes for the future and with the ongoing maintenance of your garden,
The team at KGG