Lighting, Lighting Sales
As seen is Period Homes & Interiors, Country Living, English Home, Country Homes & Interiors and Country Life.
4 Reviews for Jim Lawrence
We are so sorry to hear of your experience with us. As I am sure you appreciate all our products are uniquely handcrafted in our Suffolk workshop, and the run up to Christmas is a particularly busy time for us, as we have so many valued customers keen to finish their homes for Christmas.
However we always do everything we can to fulfill every order as quickly as possible and are genuinely very sorry that you weren't adequately contacted by our sales staff to explain the reason for the delay you experienced. We will thoroughly investigate what happened here as there is no doubt we should have kept you better informed. Our excellent Suffolk based customer service team is one of our proudest assets, and all feedback to make it even better is always very gratefully received.
We hope we can help you in the future - our reputation for the highest quality British craftsmanship is something we have worked hard for 20 years to achieve and we are passionate about giving every customer the very best experience we can.
Senior Creative manager
Jim Lawrence Lighting and Home