Jim Lawrence

I ordered a lot from Jim Lawrence recently for a new kitchen - light switches, sockets, light fittings and cupboard handles. Everything has been top quality and absolutely beautiful as I had hoped, and the customer service has been outstanding. I've contacted them on several occasions and they are proactive, sensible and very helpful.

18 December, 2018

stephenhuckstep

Relationship

Other

Didn't go well at all, ordered 2 wall lights on 1st December, by 11th nothing had arrived so I phoned, to be told that the lights were out of stock and would be delayed until the New Year. I asked for a refund and the lady said she would check again and call me back, no call came. I phoned Jim Lawrence again and explained to another lady and said I needed the lights before Christmas so would go elsewhere and asked for a refund. She said ok and this refund would take 2-5 days. Ok but no refund email received. Anyway I bought from John Lewis and the lights arrived the next day. Oh well, would I use Jim Lawrence again....... or John Lewis??????

14 December, 2016

Comment from Jim Lawrence:

Dear Mr Huckstep

We are so sorry to hear of your experience with us. As I am sure you appreciate all our products are uniquely handcrafted in our Suffolk workshop, and the run up to Christmas is a particularly busy time for us, as we have so many valued customers keen to finish their homes for Christmas.

However we always do everything we can to fulfill every order as quickly as possible and are genuinely very sorry that you weren't adequately contacted by our sales staff to explain the reason for the delay you experienced. We will thoroughly investigate what happened here as there is no doubt we should have kept you better informed. Our excellent Suffolk based customer service team is one of our proudest assets, and all feedback to make it even better is always very gratefully received.

We hope we can help you in the future - our reputation for the highest quality British craftsmanship is something we have worked hard for 20 years to achieve and we are passionate about giving every customer the very best experience we can.

Best Wishes
Cassie Rowland
Senior Creative manager
Jim Lawrence Lighting and Home

Robin J Harries

Relationship

Client

Jim Lawrence made us a bespoke curtain pole for a bay window and supplied all the fixtures and fittings. A pole for a bay is a surprisingly fiddly and expensive proposition, but JL's method for having you take measurements is very straightforward and the service is reassuringly personal, with as much back-and-forth as is needed before the order is finalised. We didn't end up putting the pole in for several months and were a wee bit nervous about it, but the fit is absolutely perfect. A much better service, and much better value, than John Lewis, who charge much more.

14 September, 2016

W I N B E R G Interior + Architectural design

Relationship

Colleague

We absolutely love using Jim Lawrence's classic forged iron curtain poles and like using them for bespoke sizes and because they are reasonably priced.

3 June, 2015

3 Comments

Commented: Où trouver ces appliques ?… et à quel prix ? ;-)Hi there, you can find these lights on our website under Pendant Lighting. They are called the Balmoral pendants in an Antiqued Brass finish. These particular styles are priced at £86.60. Best wishes,...

31 January, 2018

Commented: Sparkling pendant lightHi there, Yes this can. Please specify at the time of ordering that you would like to use this in the US. Thank you very much

3 June, 2016

Commented: What finishing you have for Wilton Shelf Btacket?Hi there, Our Wilton Shelf Brack is available in 7 of our finishes. I have provided a link below to our range: https://www.jim-lawrence.co.uk/product/14280/wilton-shelf-bracket#565BW

13 October, 2015

United Kingdom

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