The Big Picture - AV & Home Cinema Ltd

We hired The Big Picture to upgrade our cinema system. Ciaran provided a very professional, first class service, taking time to understand our requirements and give us his recommendations. He turned up when he said he would, worked to the timescales he specified and delivered exactly what we asked for and to budget. Even took the time, post installation to ensure that we were completely satisfied. I highly recommend Ciaran and The Big Picture.

As someone who has previously had two ‘home cinema installs’, first back in 2004 and then again in 2012, I was aware of The Big Picture and knew they had a good reputation but was concerned that they wouldn’t be so interested in a relatively small job like mine and were focused more on large-scale installs for professional footballers and the like. This is what had put me off contacting them in the past. However, when I moved house again in 2019 and after not being entirely happy (and that’s putting it politely) with either of the previous installs, I thought that this time I would at least make contact with The Big Picture to get a quote, as I was fairly sure they would do a ‘proper’ job. I also contacted a number of other installers at the same time but Ciaran at The Big Picture was actually the only one who responded seriously to my enquiry. From the moment that we first spoke I felt that Ciaran was the right person for the job. He spent a lot of time (at his own cost) on the quotation and asked a lot of questions, so that he could accurately determine what I wanted. He also spent a lot of time asking me what I hadn’t liked about previous installs so as to assure me that this time would be different. He was sympathetic to my cost constraints and provided me with a number of options depending on how much I wanted to spend. Once we had agreed on the final design, Ciaran provided me with a clear and detailed costing, with several options for how we could proceed. As I had some decent equipment from previous installs, Ciaran was more than happy to use this again and there was never a suggestion of trying to ‘upsell’ me and his only goal throughout was that we would be totally happy with the end product. We only ever spent money where we felt it was necessary and there was no upgrading just for the sake of it. The install itself, despite a few snags here and there (none of which were actually caused by Ciaran, just identified by him during the installation process) went very smoothly and at all times, I had complete faith that he would be able to deliver on our shared vision. As a bonus, it turned out that he was one of the nicest guys you could wish to meet and it was a genuine pleasure having him in the house. We did make a few changes to the design along the way and at every step Ciaran was clear on the pros/cons of the changes and whether there would be any cost implication. He continued to be completely transparent about the overall cost and it is notable that the final bill came in slightly under the original budget (despite the fact that I’m certain Ciaran put in more hours than he originally planned!) I can honestly say that the end product has exceeded my expectations and they were high to begin with. It was very clear that Ciaran’s extraordinary attention to detail and professionalism were key to achieving a good result. Before we had started the whole process, I had been concerned that Ciaran would be too expensive or that things would have to be compromised due to my relatively small budget but I can honestly say that every penny I spent with him was worth it and when I saw at close hand the amount of work that goes into the planning, design and execution of a job like this, it was really quite incredible value for money. For anyone who is serious about having a high-quality install that not just sounds and looks good from an AV perspective but also enhances the beauty of your home, I cannot recommend Ciaran and The Big Picture highly enough. He is a lovely person to work with, extremely detail-conscious and focused and will quite simply deliver the best possible result for your budget. I promise you, if you engage his services, you will not be disappointed!

I’m really pleased with the result that the team at The Big Picture have delivered. Right from the initial consultation it was clear that my needs were understood and factored in to the design. The installation team were brilliant and clearly passionate about the tech. The attention to detail and regular communication throughout the process was top notch. The Big Picture have delivered us an awesome cinema room for the family to enjoy for years to come. I have no hesitation in recommending.

Great vision for the project and an outcome that surpassed expectation. Real positives are passion for the project, ability to add non ate, technical knowledge and focus on end state.

Good job albeit with some complexities, however diligence from an exceedingly good installation expert found the solution. Very good quality equipment supplied.

My husband and I built our home in 1997 with an in room system from Linn. As we lived in our home we found that we needed to add and extend the system. The Big Picture did various work for us and each time were prompt, courteous and extremely helpful. The Big Picture worked for us at our home on at least two occasions adding to our Linn System. We have now moved ( October 2015) and will be asking The Big Picture to install a system in our new house.

The Big Picture team led by Ciaran are a team you can trust, from the first meeting, to installation, snagging and follow up service, they have been friendly, trustworthy and professional. They helped with the design and budget, no hard sell, just the facts and where needed a visit to see what might be is worth looking into. We had a large spare bedroom that I wanted to change into a man room, after meeting with Ciaran we agreed a budget and specification that allowed me to install a top end fixed cinema room with fantastic sound and vision. (I’m now unable to stop my friends and family from visiting every weekend) He also supported us with advice on colour schemes and picked up my extras as part of the project at the right cost to make sure that budget did no grow legs. If in doubt, visit a show house you will be blown away! I have no hesitation in recommending "The Big Picture" team, you'll love it Danny Flanagan