StairBox

Name: StairBox
Address: StairBox, Gordon Banks Drive, Stoke-on-Trent, Staffordshire, ST4 4TW, United Kingdom
Telephone: 01782 832555
Rating: 4.9

4.9159 Reviews

Review Me

Stoke-on-Trent, Staffordshire

As one of the UK’s leading staircase manufacturers, we pride ourselves on offering a friendly, personal service and an exceptional product at the most competitive prices on the market. We guarantee quality workmanship and complete satisfaction with every project we undertake. Combining over 100 years of woodworking expertise with the latest technology means we can design and manufacture the perfect staircase for your home. All of our staircases are made in our Midlands based factory. They are hand finished to perfection before being assembled and delivered direct to you. Through constant innovation and use of the latest cutting-edge technology, we are able to continually develop new methods of building staircases. Combined with our traditional, handcrafted workmanship, we can create intricate details of the highest quality. With over 100 years in the joinery trade and through the utilisation of technology, we can offer a product and service which is second to none. Our 100,000 sq ft factory in Stoke-on-Trent boasts the very latest in technology for staircase manufacturing, meaning that we can ensure consistently high levels of accuracy in production. We guarantee quality workmanship and complete satisfaction with every project we undertake. As specialist staircase manufacturers, we understand the difficulties that come with designing a staircase to work well in a space and getting it to look how you want it to. That’s why we have a dedicated team of technical advisors to help support you every step of the way. Visit our website StairBox.com where you'll find our Stairbuilder tool, which will enable you to not only design your perfect staircase but also see the staircase in full 3D. Alternatively, call our team on 01782 832555 or email sales@stairbox.com and our experienced advisors will be more than happy to assist.

Services Provided

Staircase Design

11 Projects for StairBox

Stoke-on-Trent, Staffordshire, UK

ClearCut Staircase Conversion

8 photos

Longton, Staffordshire, UK

Closed Oak and Glass

5 photos

Closed Oak and Glass Staircase

3 photos

An Oak Refurbishment

7 photos

Oak & Axxys Brushed Nickle

Oak and Glass - Open Plan

4 photos

Painted White and Pine SpaceSaver

4 photos

Traditional Walnut Staircase

6 photos

Introducing - ClearCut

5 photos

Write a Review

159 Reviews for StairBox

4.9|159 reviews

Work Quality

5.0

Communication

5.0

Value

5.0

HU-22521667

Relationship

Client

Excellent service. Product as specified. Notifications adequate and deliveries exactly as notified. Pricing best of 3 competitors. Replacement of a single flight stair. Material, high quality Engineered Oak, half riser steps and glazed balustrade/landing return. Even the carpenters were impressed!

28 January, 2021

Comment from StairBox:

Thanks for your feedback, and thank you for being so informative with your comments. We're glad that we could help you with the staircase and do let us know if there's anything else we can do to help.

HU-76155457

Relationship

Client

Andy at Sales extremely helpful and knowledgeable. Really professional. Chapel conversion John Toomey

28 January, 2021

Comment from StairBox:

Thanks for your feedback, John. Andy will be pleased to ready your comments.
Glad that we could help you.

HU-606422781

Relationship

Client

I measured up for a replacement staircase which they delivered exactly as promised, both day and time. Unfortunately I had got one dimension of the structure wrong so had to order another staircase. Andy O'Toole dealt with my phone call to both cancel the balance of the first order and agree the details of the second order. The quoted delivery at the time was for mid-January, them being closed for Christmas as is the whole of the construction industry. Andy picked up on my disappointment and added that the only hope of getting it before Christmas was a cancellation by someone of an existing order. I thought, "little hope of that as I am a one-off private individual who may never order a staircase again". Imagine my surprise when, just the following day, a delivery date of 21st December was offered to me, barely two weeks from my phone call. I accepted the offer and thanked Andy by email for his and his company's superb service. This was exceptional service and should be rewarded. Thank you so much Andy and StairBox.

4 December, 2020

Comment from StairBox:

Thanks for your review, it really does mean a lot to us and we'll be sure to pass your comments onto Andy.
We are in our busier time of the year at the moment but we will always try to do what we can, whenever possible. We hope the rest of your project goes well, do let us know if there's anything else we can do for you.

Gordon Montgomery

Relationship

Client

Great product and good, prompt service - good value for money. Very helpful with follow up add-ons and helping to solve problems.

14 September, 2020

Comment from StairBox:

Thanks for your review and comments, Gordon. Glad that we could help you with your staircase order. Hope to help you again with anything else that may be needed.

NDO Services

Relationship

Client

Great value stairs and prompt delivery too. Our dealing with Andy was good and responded to emails promptly which a lot of UK companies are sadly, very poor at.

27 August, 2020

Comment from StairBox:

Thanks for your review. We try to pride ourselves on a few different aspects at StairBox with customer service and satisfaction being important ones and glad to read of your positive experience. We'll be sure to pass your comments onto Andy.

Jourdan Rose

Relationship

Client

Excellent service, quality product at an affordable rate. Oliver in particular is a credit to the company...fast response and happy to help. This is our second time using Stairbox.

24 June, 2020

Comment from StairBox:

Thank you for leaving us a review, it is much appreciated and we will pass the comments onto Oliver also.

Peter Stack

Relationship

Customer

First time using Stairbox and I could not rate them higher. I dealt with Oliver who was professional and realistic in his estimation and specifications. The cladding kits and other rails/spindles arrived as identified with a very helpful delivery driver. The materials were to a very high quality and fitted well to the existing staircase. We are totally delighted with the end result. A quality product at a fair price. I would have no hesitation in recomending Stairbox.

12 June, 2020

Comment from StairBox:

Thank you for your feedback Peter,
It is great to read your comments and good to know we could help at each stage of the process for you. We will be sure to let Oliver know of your review and hope that we can help with anything else in the future if ever needed.

Lyn May

Relationship

Client

Ian Wright provided excellent support especially with planning and design. Ian was very professional in all aspects of his work.

12 May, 2020

Comment from StairBox:

Lyn, Thank you for your review and comments, We'll be sure to pass this onto Ian and thank you for the photos too, looks great.

Craig Dixon

Relationship

Client

I was very impressed on the whole experience, and the product, from StairBox. We attended the showroom and chose an oak staircase with glass balustrade. The showroom experience was courteous, informative and not an overbearing hard sales line showrooms quite often have. We were sent a good online illustration of what we had discussed and given plenty of time, without high pressure sales calls, to make our minds up. The quality of the product met and indeed exceeded our expectations and although I didn't need any assistance installing (Good online videos available from StairBox) I always felt whatever help I needed they would be there to help.

30 April, 2020

Comment from StairBox:

Very pleased to read your review and experience with us, Craig. Thank you for leaving both your comments and the images taken, they look brilliant! a great example of our "Clear Cut" Staircase.

Kelly Kent

Relationship

Client

Shopped around for a while and found stairbox to be a very good price. We were very impressed by the communication, prompt and informative, and we were even more impressed with the quality and workmanship on the finished product. Would highly recommend!

16 March, 2020

Comment from StairBox:

Thanks for your time leaving us an excellent review, Kelly. It is really appreciated and is great to read that you had a good experience with us.

Darren Peckitt

Relationship

Supplier

Excellent service throughout and quick turnaround. Stairs could not be designed with the online tool but this didn't create any difficulties. A couple of E-mails and exchanged drawings and the stairs were designed. Arrived 1 week earlier than expected and was installed without issue.

13 March, 2020

Comment from StairBox:

Thanks for your review Darren, Glad to read that we could help you with your order from us, we're always more than happy to talk through any customers' needs and assist where we can wherever possible and your comments reflect this.
Thanks again!

Jenny Craig

Relationship

Client

We ordered a staircase from StairBox for a new extension. Oliver was extremely helpful in adjusting and confirming the design, clarifying how to measure and giving advice to the joiner about fitting. The finished staircase is beautiful, we are really pleased. The deliveries arrived as expected and the price was very reasonable. Delighted

13 March, 2020

Comment from StairBox:

Thanks for your comments, Jenny. It means a lot to us that you've taken the time to leave a review for us. Thank you for your purchase, we're really glad that you're happy with the products and service you received.

Load All 159 Reviews

32 Comments

Commented: 4 bedroom house in 100 sq m ... possible?Hi Jayne, While it's possible those stairs will be an issue! If you send us a basic plan we would be more than happy to position the stairs in order to ensure that the staircase complies with UK Regul...

7 June, 2016 in Design Dilemma

Commented: Stairs dilemmaHi, I'd maybe suggest going with stair cladding, or more specifically- Stair Klad. It's really effective and creates a gorgeous looking staircase without needing to replace your staircase!

24 January, 2016 in Design Dilemma

Commented: isn't it a bit hard to climb upThese are known as Space Saver stairs, I've chucked a more traditional image above. I found it a little odd the first time I used one, but half way up the filght it became very natural.

12 January, 2016

Commented: changing our wooden staircase to a modern glassHi Matt, Thank you so much for the kind words, always nice to hear back from a customer. The photos look great, you've done a superb job with the installation and finishing! And, if you ever get chan...

8 December, 2015 in Design Dilemma

Commented: Ladder/staircaseHi Kate, Just so you are aware, this access can only be used if someone is rarely using the room. If you need something that is being used with a little more regularity, namely if it is a bedroom or ...

24 November, 2015

Commented: paint stairs white? If so, which bits?Not a problem Louise. I love that image too, the oak is really highlighted perfectly. Let me know how you get on!

18 November, 2015 in Design Dilemma

United Kingdom

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