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Business Details
Business Name
Stoneworld
Phone Number
01844 279274
Address
Oxford, Oxfordshire OX44 7NW
United Kingdom
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1 Review for Stoneworld
Having just completed a large build, using a multiplicity of suppliers, I've a good idea what represents good, bad or indifferent value and customer service. The single trader with whom we've had problems has been Stoneworld. What has been delivered in significant respects doesn't match their design. Parts arrived damaged or missing altogether. An electrical component was condemned as dangerous by a qualified electrician. Stoneworld's initial response to my complaints was to ridicule them, me and my project manager. More recently, they've progressed to making threats to sue me a) for the outstanding 5%, despite those monies not even being payable until satisfactory completion by the terms of their own contract, and b) for defamation, even though the concerns I've expressed represent my honest opinion and are supported by a simple comparison of their contract/ design against the reality of my still unfinished and unsatisfactory kitchen. The only remedy they've proposed so far would appear to invalidate my warranty and now they're refusing to communicate or make further plans to address the many issues before I've made that final payment. The stress of dealing with this firm has been unbearable and I'd strongly warn others to seek an alternative.
15 January, 2018
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