Our Customer Care Policy
We aim to meet our customers’ needs with efficiency, effectiveness, fairness and courtesy by:
Not quoting inflated prices and offering unrealistic discounts
Offering our best prices from the outset and refusing to use any hard sell tactics
Providing an efficient and friendly service at all times from initial communication to final installation and thereon after
Endeavouring to meet your requests and expectations
Dealing with any queries accurately, promptly and efficiently
Respecting customer confidentiality
Welcoming customer feedback on our services and suggestions for improvement and development
Striving to guarantee total satisfaction to all our customers
Our commitment to you does not end once your installation is completed. In the unlikely event of a problem you can feel rest assured with your ten year guarantee that our own Service Engineer will carry out any remedial work necessary.
Upvc profile carries a ten year guarantee provided there has been no misuse or abuse and has been regularly maintained. The efficiency of the sealed unit is guaranteed for a period of ten years from date of delivery to the customer.
Insurance Backed Guarantee – GGFi
What is an Insurance Backed Guarantee?
Under the changes in the Building Regulations that came into effect in April 2002, every consumer must be offered the opportunity to purchase an insurance policy to cover their installer’s guarantee/warranty should the installer, for some reason, be unable to fulfil its guarantee obligations.
What does it cover me for?
Our 10 year Guarantee Insurance covers all that the Installer offer in their own warranty/guarantee, but will become operational in the event that they cease to trade within the period of insurance. It also covers for any deposit that you have paid to the Installation Company for up to 25% of the contract price or £6,250 whichever is the lesser.
How do GGFi pick their installers?
In everybody’s’ interest, GGFi and our Underwriters have a strict vetting policy before they can approve any Tradesman onto their system.
Who underwrites the GGFi policies?
GGFi policies are underwritten by IGI insurance company and Redsands Europe.
Glass Cutting, Glass Installation, Mirror Installation, Window Installation