ODC Door & Glass Systems

Poor customer service! Strong recommend using a competitor. The items ordered were incorrectly fitted, after getting in contact with them it took 4 engineers visits to rectify the issues. Not so much as an apology!

I would never recommend or hire this company. They take all your money upfront and then it’s a struggle to get them to do any fitting! There is no customer service even though they advertise themselves as a high end glazing company. It took several months to complete poor quality work and it took many phone calls and emails begging them to come to finish off. They still have not finished as they have installed a full length window and not installed the safety juillet balcony! This is a major health and safety issue especially as we have young children at home. They do not seam to communicate with their fitters or customers. They subcontracted all of our fitting and the fitters unfortunately do not speak English! The fitters are over stretched so instead of doing a full days work they come for half a day or less. It took several half day visits for them to almost finish the work we have paid for. They have done several pre site visits and never identified any access issues but now are suddenly saying that their fitter said there were access issues and this is the reason why they could not fit the Juliette balcony ( however they did not have any access issue with the full length floor to ceiling window! ).The truth is they ran out of time so had to give a reason on why they could not fit the window and the balcony in one visit!! Our project was too be done in two stages as the scaffolding had to be removed so they could install the kitchen bifold doors. They arranged a work schedule for fitting so that they could finish the work that required scaffolding, the scaffolding would then be taken away and they would fit the bifold doors on the ground floor. They failed to notify the scaffolding contractors to not take away the scaffolding as they had not stuck to their schedule. ODC take no responsibility for their mistakes, lack of communication, actions or anything else.

ODC were really helpful up until we signed all the paperwork and paid for our works. Continual chasing (at least 100 emails/phone calls), multiple teams of different people, really poor works in areas that they admitted to. An uphill struggle all the way. Happy enough with the final result, but cannot recommend them at all in Customer Care.

Great product-installation was really well executed and all issues resolved promptly plus small follow up queries dealt with immediately. Recommend ODC very highly.

From the first day to the last, this was the best decision we made throughout our whole project. The product looks and feels amazing and the team were exemplary. A truly great example of what is possible when a company strives to satisfy the customer.

Loved working with Tim and the team. The whole process was smoothly run and the end result is exactly what we wanted. Thank you!

We collaborated with ODC on a residential refurbishment and extension project. ODC supplied and installed beautiful doors, windows and roof lights which transformed the spaces we designed. ODC’s workmanship and customer service were first class. The installation was seamless and their work completed quicker than expected. It was very refreshing for the glazing installation to neatly align with the construction program, without delay nor create any issues. I highly recommend ODC’s services and products.

We have just had our Bifold Doors, Roof Lights and Windows installed by ODC. We couldn't be happier with the quality of the product. The service from start to finish was seamless. The team were professional and helpful and the products were installed exactly when they were supposed to be! It has made our house renovation better than we ever hoped it would be. It is refreshing to have such a positive experience start to finish...

In the context of a building project which had multiple complications, ODC have been a pleasure to deal with - from the showroom help we received, to the accounts and customer service departments, the on-site visits and installation. My husband and I have been extremely impressed, not just at the customer service but the quality of ODC's products - and at competitive prices. I would recommend ODC wholeheartedly to friends.

ODC Door and Glass Systems are a long-term distributor of our products and certified as "Quality Partner". From the planning stage to installation ODC staff members have always demonstrated a high degree of professionalism, an innovative aproach to design solutions and the willingness to go the extra mile for the customer. We look forward to working on many other projects together with them.

Quality products and stylishly deigned. Matt Charge at ODC service is oustanding. Would highly recommend ODC fto enhance the value of your property.

I couldn't rate this company highly enough. From the first conversation to the install they have been very professional and concentrate on the finer detail. The sliding doors they have installed have transformed our house and bring so much light in. We were referred ODC and am so happy we trusted the recommendation, couldn't be happier, thank you again.