Hi Brian

Sorry to hear about your troubles. That's definitely not the right approach to customer service! I hope it gets sorted out for you. If it doesn't we're a bespoke kitchen company based in Bristol and we specialise in Shaker style cabinetry. Get in touch if you'd like to have a chat about what we can do for you :)

Hi Brian,

We used a company called Unfitted in Moreton-in-Marsh (North Cotswold's) but they install Nationally.

The website looks a bit dated but the quality of the product and the finished look is excellent. It is also owner run and the guy is very helpful, skilful and knowledgeable.

http://www.unfitted.co.uk

Here are a few pics of it in situ, let me know if any others / close ups would be helpful.

Probably worth noting they have two very slightly different ranges and this the their Original Shaker kitchen.

Hope it helps

Claire

Thanks for the feedback Claire and a big thank-you to Sustainable Kitchens for all of your hard work in the background in looking at this for us at short notice (from our limited experience with them they seem like a fantastic company to do business with). We have now finalised an order with Shaker Kitchen Co and hope that our first impressions prove, in time, to be wrong (and not representative of their normal levels of customer service). In the interests of fairness, and for the benefit of other potential customers, we would be happy to provide a update later in the year of how it all goes... and hopefully some pictures of a kitchen that we love!

In the interests of fairness I thought I should follow up on
my previous posts on this subject.

We now have a stunning kitchen, perfect for our family and
the culmination of 3+ years of meticulous planning. The Shaker Kitchen Co product
is very well built and of high quality. Although aspects of the product are simplistic
(roller catches, shelf supports etc) this IMO only adds to the appeal and takes
nothing away from the well crafted product. BUT...

I would find it very hard to recommend others using them
unless you have a very high threshold for pain and a bucket load of patience. For
us the gamble (which we always knew that it was) paid off though.

We walked into their Fulham showroom in July very clear
about what we wanted and armed with our credit card to sign on the dotted line
there and then. We weren’t browsing, we meant business. It was many weeks
later, and 6+ iterations of the same design before they finally managed to (just
about) draw what we wanted. Each subsequent iteration of the design rectified
one mistake but bizarrely introduced several new ones each time. Their emphasis
on you fully owning and signing-off their production drawings suited me fine as
I know every millimetre of our kitchen and am famiilar with working drawings), but watch out if you are not technically
minded and are reliant upon their design expertise – attention to detail is
certainly not their specialism (nor is returning phone calls). You need to
re-check the same dimensions/production notes each time you receive a revised
design and watch out for the unexpected/unrequested little changes. In the end
I reluctantly signed off a drawing which was strictly correct but badly
annotated and which would inevitably lead to the eventual production mistakes
which I knew were coming 14 weeks later.

We never did receive all the promised colour samples, but
again this was no great concern as we were pretty clear what we wanted.

Delivery team were professional and efficient (I’ve met them
twice now as they’ve been back to deliver the wrong size products more than
once!)

Mistakes in the units were pointed out to them promptly
(predominantly items manufactured to incorrect dimensions). Again not a problem
if you are confident enough in your knowledge of joinery to dismantle units and
rectify mistakes yourself. Excuses provided were polite but laughable. If we
waited for them to resolve themselves we definitely wouldn’t be using the
kitchen this Christmas. Apparently if we had used their fitters they would have
fixed these mistakes themselves at no extra fitting cost (err, yes). Have had a
couple of attempts to get the pantry slate shelf the correct size. Not a
problem if you work from home and are happy to take the ‘will they turn up when
promised’ gamble. Have finally cut this to size myself now. Am no geologist but
suspect the slate itself originally formed in the ground faster than their customer service. They
have however, reimbursed all additional costs incurred (I think).

So in summary, they do the difficult part well (or at least
their joiners in Czech Republic do) and the easy part badly. I suspect that, as
the product is actually good value, that they are simply very busy and cannot
cope with demand at present. The finished kitchen will continue to please us
long after the memory of the short-term experience has faded. If they could
just sort out their ’designers’/admin/customer service etc in the future - or even just provide their staff with some training on how to slow down and actually read customers' correspondence properly - then I suspect
they could be charging much more than they currently are. I personally think their product is better than DeVol, but I so wanted to place an order with the lovely
attentive diligent people at DeVol or Sustainable Kitchens at the time just
because of how nice, professional and responsive they were. Don’t say you haven’t been warned!