Congratulations to those that had a positive experience. My wife and I cannot say that we have had or share that same experience. We made our initial purchase mid January and purchased a sectional as well as a couple cabinets, coffee table, end table and various decor items. We made this purchase at the Wood-field Mall store in Schaumburg, Illinois. In all it was around the 12K mark that we spent on everything as we were trying to transform our family room. We were told that it would be 3 months until the furniture would be delivered as they had to custom make it due to the fabric we chose. We were completely fine with that as we knew what we wanted and were willing to wait. 3 months roll around and we sell off all of our previous furniture pieces so we are ready to set up house. We get the call anticipating that we would be scheduling delivery but instead it was a call letting us know that we could not get our furniture as they didn't have our fabric. My thought was...you didn't know that early on in the process, you just found that out the week we were supposed to be getting it? I explained that we were living with no furniture in our home due to this and expressed my utter dismay. In all fairness after my aggressive complaining they did rebate us around 1.2K. They did commit to getting it to us in June 2019 which was now an additional 3 months with no furniture. When we purchased the furniture we told the salesperson that we wanted the exact layout as displayed in the store as that was the layout that would fit our room, Ohhh...no problem Phillip Kovari our salesperson tells us, he writes up our order, we pay we are on our way. He never verified Right Arm or Left Arm as we said we wanted that exact layout as the floor model. We didn't know to ask as we designated that layout. So that brings us to today. We get our delivery call which is a pain in and of itself as they are less than flexible on their delivery dates which don't unfortunately coincide with our days off so this forced my wife to take a day off from work to allow delivery. we scheduled delivery for a particular 2 hour window and they decided to show up 2 hours early when of course my wife wasn't expecting them now was she ready to have them tromping through our home. So we are taking delivery and they set up the furniture and its the wrong configuration. The ABSOLUTE wrong layout. The opposite of the one in the store. The opposite of the one that our sales person Phillip Kovari said was nooo problem, this is our most popular set, its all we sell. WRONG!!! We are six months into this ordeal with Arhaus, have the wrong furniture and are not happy. So my wife contacts the store to let them know there has been a mix up and we would like it rectified. We spent a lot, waited an exorbitant amount of time and want some form of satisfaction. She speaks to a lady at the store who proceeds to brush her off saying they don't deal with that in the store and would have to contact customer service. She proceeds to contact customer service and speaks with Holly Ozer who as my wife described couldn't have been nicer. Holly asks the questions that were never asked by Phillip, did the sales person discuss arm side layout, My wife said no as we had asked specifically for that layout. the she asked if we had contacted the store, which she answered, yes but they said they couldn't help us to call you. Holly advised my wife that yes they are supposed to help us, well....they may want to train their employees at that store as they clearly don't think its their responsibility to deal with unsatisfied customers. So, holly lets my wife know that she is contacting the store and they should be in contact with her withing 24 hours and if they aren't to reconnect with her and she would handle it. Holly said they will make it right and exchange the furniture but we are now in that same 3 month que that started with on January 13. so it looks like we will be 9 months or more until our most utilized room is actually usable. My advice, if you read this review, RUN....go to La-Z-Boy, Basset, Walter E. Smith. We have always used these companies in the past and had great results. Shame on us for trying something new and shame on Arhaus for this pathetic display of customer service.
Q
