Crown French Furniture

It is never nice to read a bad review particularly when customer service is at the heart of what we do. You only have to read our Google reviews to see how impressed our customers are with the service we provide. That said, of course we are all entitled to our own opinion and I would like to take this opportunity to apologise once again that you felt the item was not to your expectations, although you yourself did not actually see the bed and are relying on the opinion of the person who actually took delivery. In regards to the refund and the length of time it took this was based on our continued attempt to rectify the issue you had with the colour of the fabric on the headboard. Although we believe the image to be a true representation and previous customers who have ordered this item online have never argued that the item is as you put it 'nothing like the picture on the website' we did offer to fully reupholster the bed in a fabric of your choice for FREE. We felt this was a very generous offer, yet it was dismissed completely? Unfortunately the carriers who deliver and subsequently took back your bed still charge us both ways which is why your refund was minus the return charge as per our terms and conditions. The carriers also denied that they responded to you the way they did so i am unsure as to why a comment that could potentially damage a company's reputation would be published in this way.

It is a great shame that these events have led to your review especially as we tried to rectify this in the best way possible. and we apologise for the inconvenience caused.