Hart-Woods

I have agonized over writing this review for a few weeks now as I don't really like to write bad reviews. However, I feel people should be aware that although the initial fitting of the kitchen was fine and this company appears to have mostly good reviews for that, its a different story if something goes wrong. I initially called the company in June of this year to ask for advice on the laminate coming away from the doors. I had never had that happen before and I've lived in a few properties and had kitchens fitted. Jon offered to send a kitchen fitter out to look at them for me after informing me he had had problems with the cupboard suppliers previously, which I took to mean before he sold me the kitchen - which begs the question 'why keep using them'? However, I was willing to see what was said re: the doors. To this day I've not heard from or seen the kitchen fitter. I have rung on many occasions asking when he will be coming, the stock answer is Jon will ring you back - he never does. I then thought if I sent an email they would get back to me. They didn't. I have been told that I can pursue the issue under the Customer Rights Act of 2015, goods not fit for purpose but I have decided to seek assistance from another kitchen company and not go down that route. I am very disappointed.

Completely over promised and underdelivered. The planning phase was professional and timely giving rise to optimism and excitement for the completion of our new kitchen which was meant to take 3 weeks from beginning of February. 5 months later, it remains unfinished with cupboards unusable due to damaged or missing backboards and shelves, missing skirting boards, exposed fuse board and various other snagging issues unsolved. It felt as though once they had the balance of our money they completely lost interest and despite various promises to return and finish failed to complete the job, latterly becoming impossible even to contact despite numerous phone calls and messages. We are now in process of paying other tradesmen to complete our kitchen refurbishment and repair the panels damaged in the course of the fitting. I don’t usually take the time to write reviews but we were so disappointed by this company, their lack of professionalism, integrity and appalling lack of communication, that I felt it was important to share our bad experience and warn other potential clients against using them. I now also see that other customers have had very similar experiences and frustrations with Hartwoods in the past and just wish that I had taken more time to read the previous reviews before engaging Them for our job or at least reserved the later pay instalments until the work was completed

Hart-Woods completely re-fitted our kitchen. The whole process from design, ordering, removing old kitchen and installation of the new kitchen was completed in a professional and timely manner. We are delighted with the workmanship and would highly recommend this company.

Over the last 20 years we have had three kitchens from Hartwoods. Jon is very easy to deal with and comes up with some great ideas, which have made the difference to our kitchens. Not just great service but very competitive on price as well. Cheers Hartwoods Kitchens, keep up the good work. Chris and Fiona

We absolutely love our new Next 125 kitchen. Jon and his team were professional, responsive and attentive throughout. Choosing a design with Jons help was made easier than it had been at other showrooms, as he was able to demonstrate his design suggestions visually on a digital screen, which really helped us make some important decisions about layout. The standard of the fitting is excellent and Dan our fitter demonstrated great skill throughout.

'Aster kitchen Sandbach' This was our second kitchen project with Hart-woods and, once again, we're delighted with the outcome! Deciding on a kitchen is not only a big investment, it's also quite risky in many ways - it's a significant decision, both financially and emotionally, and one that you have to live with for a long time. The first kitchen project with Hart-woods was a great experience, so when we moved we didn't spend too much time deciding on whether we should consider them for the new property. It didn't stop us from comparing the service with a competitor - however, we came to the same conclusion and we're not disappointed in any way by our decision. The moment we sat down with Jon, we felt that he was tuned into our needs - whilst we had a clearer picture of what we wanted the 2nd time around, it's still a pleasure to see him refine and enhance the vision. Now that we look back at the final plans that he produced, it's amazing how similar they compare to the end result - certainly a case of what you see is what you get! Actually, it's better, which is a testament to the post sales experience provided by Fiona, Jamie, Alan & the team. Great service from beginning to end! We don't have any plans for a third kitchen project - however, if we did, Hart-woods would once again be first on the list - we can't recommend them highly enough!! In fact, we've recommeded them to a number of our friends and you don't do that unless you have trust in the outcome - needless to say, they've always thanked us for the recommendation. Have a look at 'Aster kitchen Sandbach' if you want to see the results...

Kimble Roden Architects have been collaborating with Hart-woods for over 5 years to deliver stunning kitchens to our clients. Hart-woods can provide expert advice on all aspects of kitchen design and offer the flexibility to work with in all budgets and styles of kitchen. Jon is always responsive and helpful on every scheme we work together on and he has a natural enthusiasm for each project. His team work well to deadlines in terms of design and installation on site. Would highly recommend.

We engaged Hart Woods on the recommendation of a friend and have been delighted with the outcome. Jon and his team are professional and passionate about what they do. Design After giving Jon a short brief he quickly produced a kitchen design that we loved. It was far beyond what we thought was possible in the space we had available. Installation Jon kept us up to date on the installation date and we had the kitchen installed on time. The installation team did a fantastic job and we have exactly what we paid for. Pricing Not only competitive but also transparent and clear to understand. Overall We would not hesitate to use Hart Woods again. Jon was always a pleasure to deal with communication was excellent you can just pick up the phone and speak to Jon which is so refreshing these days.

I would never use these people again and would strongly advise against having anything to do with them. Our kitchen took seven months to fit and will never be right. It was designed around some custom-built stud work. In the event it didn't fit and the fitter just made it up as he went along, leaving us with a kitchen with multiple issues. The other workmen in the house were appalled, saying that all he wanted to do was get the job done as quickly as possible. We had units at different heights, crooked doors, cupboards that didn't fit in spaces, wonky shelves and an extremely bad finish. Hart-Woods never argued with our poor assessment of their kitchen but they made us pay all the money so we had no hold over them. During the considerable snagging period we were obviously their lowest priority because they already had all our money. We eventually gave up and have had to pay other people thousands of pounds to sort it out.

I have worked alongside Jon for many years now. A gentleman with a great deal of patience. A real flare for design with a great team along side him.

Jon has the patience of a saint! We spent many months discussing ideas and changing the design of our new kitchen with him while our building work proceeded. He was very generous with his time and sent us the design images with modifications as we agreed them. All of his team were helpful and considerate throughout and resolved the inevitable minor problems promptly. The job was completed on time and to budget and we are delighted with the outcome. (See Wilmslow Kitchen project photos).

I've photographed this installation which went on to win an award for Hartwoods! It is one of several kitchens that I have photographed for them. It is a through basement in a prestigious London terrace, in Victoria, SW1. The design reflects the quality and worth of the property and integrates informal eating areas into an impressive kitchen. Neutral tones maximise the creative use of space giving the basement a feeling of being light and airy. Like other installations I have photographed for this company, the feeling is both modern and full of inspired character and neat design touches.