Evie Willow Kitchens

Thank you for sharing your experience Chris. We have taken on board everything you have stated and will look to improve our customer management. I would like to however state that this is a very unusual circumstance and I feel you have some of your terminology wrong in the review.

As everything we make is bespoke and to order we require specific information from the customer so that we can ensure the kitchen will function. We aim to have all the appliances, sink taps and handles confirmed so that we can check them over and ensure that the cabinets suit the requirements. We aim to have this information around 5 weeks before the delivery date to give us sufficient time to amend the working drawings.

If we are not provided with this information then the kitchen can be delayed going into manufacturing. We always work closely with our customers and guide them on the relevant choices for their appliances. The delivery was later than the original date provided by Evie Willow, it was ten working days from when we had the appliance choices confirmed - a very quick turn around on a bespoke kitchen. The base unit carcasses were supplied on the first delivery, and the rest of the kitchen was ready to be delivered the next day, once we received the outstanding payment. Chris was given the option to receive the units complete but he preferred to have the carcasses first to proceed with the installation. The units we supplied were made from 18 mm thick tulip hardwood plywood - a very high grade of ply with a very good strength to weight ratio. It is used in the marine industry but is very well suited to kitchens.

It is made from the same hardwood as the door frames and cabinet frames, it gives a uniform paint finish on the cabinets. We used this plywood for every carcass upright panel, base and top ( all of the 18 mm material in the kitchen). We do use a different material for the solid 9mm back panels and this can also be used for some of the finished end panels as it is more stable in the 9 mm thickness required. It is a type of MDF - moisture resistant medite.

This is the best product available for a paint finish and we guarantee this product for 20 years. We discuss the materials in great detail with our customers as we do variate to specific requirements. We are also very open with how we construct the kitchens. We often walk our customers around the workshop so that they can see the cabinets being constructed in the flesh. We have never misled a customer or tried to conceal the materials we use. Chris decided to have an Evie Willow kitchen because he was impressed with the product when he fitted an Evie Willow kitchen for a customer of his a few years ago. His new kitchen was made from the exact same materials to the same high standard. We work hard to resolve any concerns with our customers and do an honest good job. When a customer is abusive and rude it makes it very hard to have a productive conversation.