Ikea or Not Ikea
10 years ago
last modified: 10 years ago
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- 10 years ago
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Are ikea kitchens good quality?
Comments (24)KEEP YOUR FINGER OFF of IKEA kitchens!!! 1.5 years construction site, 10 vacation days wasted, 4 assembly appointments, 2 planning appointments, 2 surveying appointments, broken electrical appliances, countless emails and telephone calls ... Kitchen still not free of defects, zero service, zero compensation, just trouble !!! I'm moving out of my apartment after just two years - IKEA (https://www.ikea.com/de/de/store/muenchen_eching/) still has not managed to finish the kitchen. I've lived here until the very end in a kitchen construction site with broken, blended worktops, falling out stove, gaps in the cabinets, broken electrical appliances and leaking sinks! In addition, I remain with € 300 uncompensated TV repair costs, because during assembly of the defective stove AND defective oven about 5x the fuse popped out, whereupon the TV mainboard was fried. I was always promised compensation during the 1.5 years until I actually wanted to claim it. For example, the clerk Ms. Sandra H. (customer service IKEA Deutschland GmbH & Co. KG, Eching) offered the option to withdraw from the purchase contract in an email pledged for defect removal costs of € 1,400, i.e. 38% of the purchase price (‘Of course you are also free to withdraw from the complete purchase contract." Email of Sandra H. from 19.09.18). When I wanted to take this a week later, the resignation was again denied ("This is smaller (legally ‘minor’) deviation from the agreed condition, which is why your client has no right of withdrawal and regarding a purchase price reduction , we consider here a reduction of 5% of the purchase price of the kitchen for appropriate.’ Email of Sandra H. from 27.09.18). The € 1,400 costs estimated by IKEA itself for defect removal are suddenly ‘legally minor’?!?! This customer-devaluing attrition strategy from IKEA customer service is absolutely inappropriate! In the meantime I have given up even with a lawyer involved, because I have to hand over the apartment to the new tenant - I have refused the offered 91 € impairment and remain on my kitchen defects and repair costs. I did not mention many annoying details in this summary. Should anyone still want to buy an IKEA kitchen at IKEA, here is my review of the appointment / assembly process, which she/he should plan with: - 11.05.2017 1.surveying appointment at home: normal - 15.05.2017 1.planing apptmt at IKEA: normal - 12.06.2017 1.installation apptmt at home: Planning error (measures copied incorrectly), broken kitchen appliances, broken TV, cabinet gaps, no worktop - 13.06.2017 2.planing apptmt at IKEA: complete replaning due to 40cm length planing error - 28.06.2017 2.installation apptmt: incorrect parts delivery, scratched, incorrectly cut worktop, broken rear wall - 04.07.2017 2.surveying apptmt: new measurement for worktop - 13.11.2017 3.installation apptmt: worktop supplied by 5cm too narrow - 02.06.2018 4.installation apptmt: worktop supplied by 2cm too wide & 2cm too short - about 12 repetitive hotline calls (always longer than 30min) including waiting loop - 10 WASTE HOLIDAYS - 26 Email pure for the coordination of the kitchen installation - 43 Email with IKEA "customer service" for the misclaimed "claim settlement" - 300 € collateral damage - Zero compensation (91 € were offered to me, which I refused)...See MoreIKEA Kitchen Fitting - Stacked Oven and Combi Microwave Oven Advice
Comments (10)@Sarah L, yes this is the bracket. We have it but the joiner is just unsure. We went back to IKEA and it is used in some of the installations. We'll have to have another conversation. Thanks so much for taking the time to get back to me....See MoreWhich is your favourite spare room storage option?
Comments (2)Not really comparable as custom built obviously offers a tailormade solution. Its also a big investment which you may never get back if you have to sell in a quiet market. It also depends on how much and what sort of thing you have to store. Ikea Pax offers full height storage very comparable to your top image but you have only included Malm (or similar) chests below, no full height storage at all....See MoreIntegrated fridge freezer compatible with IKEA Metod units?
Comments (10)Would you consider a freestanding fridge/freezer instead? I have an integrated one and the space inside is seriously compromised. The fridge and freezer sections are tiny. We inherited a Caple (which I remember from when I designed kitchens is a rubbish brand too) fridge/freezer and I hate it. If it is a standard 600mm width then try and get Bosch, Siemens or a german brand to fit the housing. You can't go wrong with freestanding Miele or Liebherr either. It's also a nuisance when things go wrong to have integrated. Freestanding can always be replaced. Consider a housing for freestanding if you don't want it to look too dominant....See More- 10 years ago
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Liz H