HU-51337308 perhaps if you started your own thread, you may get better answers, this is a very old thread and people may not read it. Just click on the "Advice" option on the top right hand. On the top of the new screen that appears there's a white box where you can post your question.

Hi! It's my comments. Yes I type a comment and then I when I post it, it only shows half of it, lol. It's done it again yesterday on the same thread and again this morning. I have to copying my comments just in case. It's done it on various threads in different places - so not anywhere specific

Oh Patrina, sorry to hear about this! I hope you get it resolved. I had a WB installed last year and it has been very reliable, if a little noisy when operating. I would continue with the complaint. You can accept the monetary compensation but you should also ask them to pay for an independent engineer to come out and inspect the boiler. If further work is required then BG should fit the bill, as well as the cost of any decorative/structural repair work. This is 'redress'. With complaints, you have to persist until you get the outcome that is right for you. The offer of £400 might be tempting, but it is compensation, not redress, and once you accept it BG will consider the complaint resolved. If you do not think they have resolved the complaint to your satisfaction ask for it to be passed to their complaints ombudsman - I think this is OFGEM.

Can you do a full measured plan of the whole room, marking on doors/windows. The drawing indicates there could be living space/garden views behind the stools, yet if sitting on a stool you would have your back to what could be a nicer view of the entertainment space, if that's what it is.