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Does this product require assembly?

8 years ago

And if so how much?

What happens if, when it is delivered, I don't consider it useful/appropriate?

I am a stroke survivor and as such am disabled.

Please explain your returns policy.

Warm regards

Patrick Ellis

VidaXL Natural Wood Workstation Computer Desk · More Info

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Comments (5)

Vida XL International B.V.
8 years ago
Dear Patrick,

Thank you for your message and for the interest shown in our company and our products.

We would like to let you know that the item comes in parts in order for you to assemble them. You may return the item for a full refund if you let us know your wish within 30 days after you place the order. Please note that the return is free of charge for you.

Please do not hesitate to get back to us for further matters.

Have a good day!

Kind regards,

Alexandra

vidaXL
Patrick Ellis
Original Author
8 years ago
Thanks for that info Alexandra.

Do all your products require self-assembly?

Can you please explain how your delivery system works? Courier or inhouse?

For example do l need to be in at a particular time? And how will l be informed of that?

Warm regards,

Patrick
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Vida XL International B.V.
8 years ago
Dear Patrick,

Thank you for your reply.

Most of our products require assembly, indeed.

Please be informed that processing and dispatching an order could take up to 2 business days. Delivery could take 5 business days and it is being delivered with one of the carriers we collaborate with.

You have to be at home at the time of delivery, otherwise, the delivery will be rescheduled by you together with the carriers.

You will receive a tracking number as soon as the item is dispatched from our warehouse.

We can not guarantee that the carriers will call you before delivery.

If there is anything else we can do for you, please let us know.

Have a wonderful day.
Patrick Ellis
Original Author
8 years ago
Thanks for that Alexandra. Would it be possible please to request that the carriers contact me before they call?

I understand that there can be no guarantee that they will but if the request is made ... they might.

Warm regards

Patrick
Vida XL International B.V.
8 years ago
Dear Patrick,

Please be informed that, once the item is dispatched, we can forward your phone number to the courier, however, we cannot guarantee that they will contact you before the delivery, as this is not a part of the contract with them at this time.

Do not hesitate to contact us if you have additional questions, as we are happy to help.

Have a great rest of the day.

vidaXL Team

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