Houzz Logo Print
hzdeleted_18202281

La Cornue service ⭐️⭐️⭐️⭐️⭐️

7 years ago
last modified: 7 years ago

La Cornue customer service rocks! We’ve had our CornuFe 110 range for about 3 months and the polished brass trim was starting to tarnish and show stains (photo 1). I reached out to them simply for their advice on suggested products. Not only did their cleaning/detailing specialist send me a detailed list of products and instructions, they also FedEx'd a “care kit” with MAAS metal polish, Weimar stainless steel wipes, polishing clothes, microfiber clothes, and toothpicks and cotton swabs (!). After a little effort, the end result is photo 2! Sweet! Indeed, all of the polished brass trim on the stove is indeed 100% solid brass.

Really outstanding 5+ stars customer service! I know a little tarnish is simple matter, but they certainly went way beyond what I was expecting. Happens so rarely that it I though it should be mentioned here.




Comments (3)

Sponsored